Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






May 2017

Course
May 08, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
TBD
Washington, DC

HDI Support Center Team Lead - Washington, DC
Course
May 08, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
HDI Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills....
Location
TBD
Washington, DC

HDI 2017 Conference & Expo - Oxon Hill, MD
Conference
May 09, 2017 5:00 PM EDT - May 12, 2017 5:30 PM EDT
Location
Gaylord National Hotel and Convention Center
201 Waterfront Street
Oxon Hill, MD 20745

Course
May 15, 2017 8:00 AM CDT - May 16, 2017 5:00 PM CDT
HDI Desktop Support Technician training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience....
Location
TBD
Dallas, TX

KCS Principles - New York, NY
Course
May 17, 2017 8:00 AM EDT - May 19, 2017 5:00 PM EDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
TBD
New York, NY

Course
May 17, 2017 8:00 AM CDT - May 19, 2017 5:00 PM CDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
TBD
Dallas, TX

HDI Desktop Support Technician - Virtual Classroom Training
Course
May 17, 2017 8:30 AM EST - May 18, 2017 4:30 PM EST
HDI Desktop Support Technician training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience....
Location
Virtual Classroom Training

Course
May 22, 2017 8:00 AM MDT - May 24, 2017 5:00 PM MDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Denver, CO

KCS Principles - Chicago, IL
Course
May 23, 2017 8:00 AM CDT - May 25, 2017 5:00 PM CDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
TBD
Chicago, IL

HDI Desktop Support Manager - Virtual Classroom Training
Course
May 23, 2017 8:30 AM EST - May 25, 2017 4:30 PM EST
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Virtual Classroom Training

Course
May 24, 2017 8:00 AM MST - May 25, 2017 5:00 PM MST
HDI Desktop Support Technician training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience....
Location
TBD
Phoenix, AZ

Course
May 25, 2017 8:00 AM MDT - May 26, 2017 5:00 PM MDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Denver, CO

June 2017

HDI Support Center Team Lead - Virtual Classroom Training
Course
Jun 01, 2017 8:30 AM EST - Jun 02, 2017 4:30 PM EST
HDI Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills....
Location
Virtual Classroom Training

Course
Jun 05, 2017 8:00 AM EDT - Jun 06, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA

HDI Support Center Analyst - Virtual Classroom Training
Course
Jun 05, 2017 11:30 AM EST - Jun 06, 2017 7:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

Course
Jun 07, 2017 8:00 AM EDT - Jun 09, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Atlanta, GA

HDI Support Center Manager - Virtual Classroom Training
Course
Jun 07, 2017 11:30 AM EST - Jun 09, 2017 7:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Jun 12, 2017 12:00 AM EDT - Jun 13, 2017 12:00 AM EDT
HDI Desktop Support Technician training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience....
Location
TBD
New York, NY

Course
Jun 12, 2017 11:30 AM EST - Jun 13, 2017 7:30 PM EST
This dynamic course focuses on the value of a structured, consistent problem solving process. Learn to harness your natural problem solving skills and successfully apply them during applicable and energizing activities. During this two-day course, course participants will participate in a continuous workshop scenario intended to engage and embed each...
Location
Virtual Classroom Training

HDI Certified Instructor - Colorado Springs, CO
Course
Jun 13, 2017 8:00 AM MDT - Jun 15, 2017 5:00 PM MDT
During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques. Upon completing the Certified Instructor course, you will be able to facilitate...
Location
TBD
Colorado Springs, CO