Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






October 2017

Course
Oct 19, 2017 8:00 AM MST - Oct 20, 2017 5:00 PM MST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Phoenix, AZ

KCS Principles - Ottawa, ON
Course
Oct 23, 2017 8:30 AM EDT - Oct 25, 2017 4:30 PM EDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
TBD
Ottawa, ON

HDI Technical Support Professional - Virtual Classroom Training
Course
Oct 23, 2017 8:30 AM EST - Oct 24, 2017 4:30 PM EST
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
Virtual Classroom Training

Course
Oct 25, 2017 8:00 AM PDT - Oct 26, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Portland, OR

Course
Oct 29, 2017 8:00 AM EDT - Oct 31, 2017 5:00 PM EDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

KCS Principles - Orlando, FL
Course
Oct 29, 2017 8:00 AM EDT - Oct 31, 2017 5:00 PM EDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

Course
Oct 29, 2017 8:00 AM EDT - Oct 31, 2017 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

Course
Oct 29, 2017 8:00 AM EDT - Oct 31, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

Oct 30, 2017 8:00 AM EDT - Oct 31, 2017 5:00 PM EDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

Conference
Oct 31, 2017 12:00 AM EDT - Nov 03, 2017 11:30 PM EDT
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

November 2017

Nov 06, 2017 8:00 AM EDT - Nov 07, 2017 5:00 PM EDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
TBD
Atlanta, GA

Course
Nov 06, 2017 8:00 AM MST - Nov 08, 2017 5:00 PM MST
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Phoenix, AZ

HDI Desktop Support Manager - Virtual Classroom Training
Course
Nov 06, 2017 8:30 AM EST - Nov 08, 2017 4:30 PM EST
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Virtual Classroom Training

Course
Nov 06, 2017 8:30 AM EDT - Nov 07, 2017 4:30 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Toronto, ON

HDI Support Center Analyst - Milwaukee, WI
Course
Nov 07, 2017 8:00 AM CDT - Nov 08, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Milwaukee, WI

Course
Nov 08, 2017 8:00 AM CDT - Nov 10, 2017 5:00 PM CDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
TBD
Dallas, TX

Course
Nov 08, 2017 8:30 AM EDT - Nov 09, 2017 4:30 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Toronto, ON

HDI Desktop Support Technician - Virtual Classroom Training
Course
Nov 09, 2017 11:30 AM EST - Nov 10, 2017 7:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

Course
Nov 13, 2017 8:00 AM CDT - Nov 14, 2017 5:00 PM CDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Chicago, IL

Course
Nov 13, 2017 8:00 AM EDT - Nov 14, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
New York, NY