Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






November 2017

KCS Principles - Toronto, ON
Course
Nov 13, 2017 8:30 AM EDT - Nov 15, 2017 4:30 PM EDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
TBD
Toronto, ON

HDI Support Center Manager - Virtual Classroom Training
Course
Nov 13, 2017 11:30 AM EST - Nov 15, 2017 7:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Manager - Milwaukee, WI
Course
Nov 14, 2017 8:00 AM CDT - Nov 16, 2017 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Milwaukee, WI

HDI Support Center Team Lead - Virtual Classroom Training
Course
Nov 14, 2017 8:30 AM EST - Nov 15, 2017 4:30 PM EST
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
Virtual Classroom Training

KCS Principles - Chicago, IL
Course
Nov 15, 2017 8:00 AM CDT - Nov 17, 2017 5:00 PM CDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
TBD
Chicago, IL

Course
Nov 20, 2017 8:30 AM EDT - Nov 22, 2017 4:30 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Toronto, ON

Course
Nov 27, 2017 8:00 AM MDT - Nov 29, 2017 5:00 PM MDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Denver, CO

Course
Nov 27, 2017 8:00 AM EDT - Nov 28, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA

HDI Support Center Director - Los Angeles, CA
Course
Nov 28, 2017 8:00 AM PDT - Nov 30, 2017 5:00 PM PDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Los Angeles, CA

KCS Foundation - Virtual Classroom Training
Course
Nov 28, 2017 11:00 AM - 5:30 PM EST
HDI's KCS Foundation course provides support center supervisors, managers, and directors with knowledge management best practices....
Location
Virtual Classroom Training

Course
Nov 29, 2017 8:00 AM EDT - Dec 01, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Atlanta, GA

HDI Support Center Manager - Virtual Classroom Training
Course
Nov 29, 2017 11:30 AM EST - Dec 01, 2017 7:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Nov 30, 2017 8:00 AM MDT - Dec 01, 2017 5:00 PM MDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Denver, CO

December 2017

Course
Dec 04, 2017 8:00 AM CDT - Dec 05, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Dallas, TX

HDI Support Center Analyst - Washington, DC
Course
Dec 04, 2017 8:00 AM EDT - Dec 05, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Washington, DC

HDI Support Center Analyst - Virtual Classroom Training
Course
Dec 04, 2017 8:30 AM EST - Dec 05, 2017 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Certified Instructor - Colorado Springs, CO
Course
Dec 05, 2017 8:00 AM MDT - Dec 07, 2017 5:00 PM MDT
During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques. Upon completing the Certified Instructor course, you will be able to facilitate...
Location
TBD
Colorado Springs, CO

Course
Dec 06, 2017 8:00 AM CDT - Dec 08, 2017 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Dallas, TX

HDI Support Center Manager - Washington, DC
Course
Dec 06, 2017 8:00 AM EDT - Dec 08, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Washington, DC

Course
Dec 06, 2017 8:00 AM EDT - Dec 08, 2017 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Atlanta, GA