Webinars

Join an audience of thousands at HDI’s inaugural digital event on Tuesday, May 22, 2012. HDI 2012 – A Digital Experience is an innovative, robust, and FREE digital event that is open to the public. Planned activities include three live webcasts, a wide variety of on-demand...

The challenges organizations face today aren't the same as the challenges we faced ten or twenty years ago. There are few places where this is more apparent than support, and many organizations are changing the way they do business to address these challenges. Today, there is a rising...

Purposeful support practices are an innovative way to look at those widely accepted service management processes, but with an emphasis on achieving a desired, measurable end result.  Purposeful practices should always be open to investigation and continuous improvement, therefore...

Questions about relationships, expectations, resources, and financial management can be resolved effectively when you view a service desk (or any IT service delivery group) as a business within a business. Unrealistic expectations, accusations that you cost too much, and a lack of perceived...