Great Experiences for Customers on the Go: A Mobile Support Solutions Spotlight

When we ask service leaders to think ahead three years, mobility and BYOD still dominate their thoughts. While more organizations are getting their arms around this challenge, many are still struggling to keep up with growing demands and the sheer number of devices. Devices, in fact, often dominate the conversation: which ones will they support, how will they be secured and governed, what apps will be accessible, etc. These are all important considerations, but it’s easy to get hung up on the technology itself and lose sight of the business requirements driving this demand.

HDI has been studying the issues and trends surrounding BYOD and mobile device support since 2010. It's time to shift the conversation: How can organizations create great experiences for customers on the move, using all the benefits of mobile technology, secure yet accessible infrastructure, multichannel access, and self-service from any device, at any time?

Join CA's Peter Waterhouse and HDI's Roy Atkinson for a panel discussion that shifts the conversation from device enablement to customer and enterprise enablement in a mobile society. Then, learn about the latest technology advances with CA Management Cloud for Mobility, which includes Enterprise Mobility Management, Mobile DevOps, and the Enterprise Internet of Things.

This solutions spotlight is the pre-event workshop for HDI's third annual digital event, and it features a bonus keynote video presentation, recorded live at HDI 2014 in Orlando.

 

About the Speakers

Pete Waterhouse
Peter Waterhouse
Senior Technical Marketing Strategist, CA Technologies

Peter Waterhouse is a senior technical marketing strategist for CA Technologies’ strategic alliance, service providers, cloud, mobility, and industry solutions businesses. Peter is an author whose work has been published by InformationWeek, Wired Insights, Heller Search Associates, and Van Haren Publishing. He also coedited the book Service Management Process Maps: Your Route to Service Excellence (2007).

Roy Atkinson Roy Atkinson
Senior Analyst/Writer, HDI

Roy Atkinson is HDI’s senior writer/analyst. He is a certified HDI Support Center Manager and a veteran of both small business and enterprise consulting, service, and support. In addition, he has both frontline and management experience. Roy is known for his social media presence, especially on the topic of customer service. He also serves as the chapter advisor for the HDI Northern New England local chapter.


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Plan your May team meeting around this content-rich, interactive event!

This event is completely free. There is no cost to register or attend.