Register now! Because more of our world depends on technology, complexity, criticality, and risk are all increasing, and so is the cost of failures. As Charles Betz of Forrester recently wrote, "Complex systems continue to fail, and there's no sign that this will change."
When systems fail, the response needs to be swift, and services must be restored rapidly and accurately. This requires coordinated efforts across multiple functions, making planning, preparation, and communication mission-critical and business-critical. Recently, incident management has shown increased interest in learning from first responders, and in applying some of the methods they use for response coordination and communication.
What You'll Learn - How and why complexity is increasing
- What types of risk result from increased complexity
- How incident management can learn and improve by looking outside IT
Who Should Attend
- Service management professionals
- Incident managers and support center managers, leads, and staff
Register now!
This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!