| Program Host |
|
|
|
Ron Muns
Founder and Chief
Advocate, Help Desk Institute |
| |
|
|
Emcees |
|
|
|
 |
|
Cinda Daly
HDI 2003 Program Chair and Emcee |
Kirk
Weisler
Chief Morale Officer and Emcee |
| |
|
|
Advisory Board |
|
|
|
|
Char LaBounty
Chairman, HDI
Strategic Advisory Board |
Chris Farver
Chairman, Member Advisory Board |
|
|
|
|
|
|
|
Kris Brittain
Research Director, The Gartner
Group |
Malcolm Fry
Fry Consulting
Group |
|
|
|
|
|
|
|
Ed Hawthorne
Senior Vice President, Bank of
America and Past Chairman, HDI Strategic Advisory Board |
Bob Hildenbrand
TRG, Team Excellence Award Winner
|
|
|
|
|
 |
|
Scott Koon
Manager, CTS Help Desk, Mayo
Foundation
|
Joanne Osmond
Senior Manager, Support Services,
Abbott Laboratories |
|
|
|
|
|
|
Phil Verghis
Vice President, Network, Operations and Support |
|
|
|
| |
|
| Program Committee |
|
|
|
|
|
Terry Allen
Buchanan
Associates |
Radha Basu
SupportSoft, Inc |
|
|
|
|
Patrick Bultema
FrontRange Solutions |
Anna Guy
Blue Cross
Blue Shield of Florida |
|
|
|
|
Carolyn Healey
Supportindustry.com |
Donna Holt
HelpdeskXClence |
|
|
|
|
Brenda Iniquez
Providian
Insurance
|
Kurt Johnson
Courion
Corporation
|
|
|
|
|
Rick Joslin
Joslin &
Associates |
Gary Lemke
Real Markets |
|
|
|
|
Aggie Maas
Goodyear Tire &
Rubber Co. |
Greg Oxton
The Consortium
for Service Innovation |
|
|
|
|
Glen Purdy
DMR Consulting |
|
|
|
|
|
Mary Cruse
24 Hour Fitness |
|
|
|
|
