Conference Program Overview

The HDI 2003 conference program is focused on the needs of the following primary audience segments:
 
IT Help Desk
Addresses the core issues, emerging trends, new challenges and proven solutions surrounding the delivery of IT help desk support
External Customer Support
Addresses the hot topics, latest challenges and proven strategies and tools surrounding the delivery of external technical customer support
Customer Service (sponsored by the International Customer Service Association -- ICSA)
Designed for those in a customer service organization in a non-technical environment, sessions focus on the service culture, customer loyalty and retention, and performance improvement topics
Geared for both the IT Help Desk and/or External Customer Support Audience
 
The Program
 
Executive Focus (For senior executives)
Issues and Answers (For Line & Staff Directors/Managers)
Essentials For New Support Managers (For Directors, Managers, and Project Leaders)
Tech Notes(For Technical Supervisors & Team Leaders)
Employee & Team Development (For all attendees)
Technology Education (An integrated feature of the HDI 2003 Expo – the Venetian Market)