Registration Packages
The Venetian Experience: $1295.00
The core conference registration for our 3 day event
Conference fee includes:
    The Program
  • Exceptional, show-stopping keynote speakers
  • Innovative, thought provoking "mini-keynote" sessions
  • High-powered conference program with over 80 content-rich breakout sessions

  • Conference Proceedings Handouts for each conference session - in an electronic format!

  • Conference and Exhibitors Guide

  • Access to industry resources and products with the Conference Network/Opinion Poll Center, Support Superstore, and Session CDs
    Networking Features
  • Welcome Area and Conference Orientation Sessions

  • Daybreak Discussion Groups

  • Afternoon on the Piazza – the Piazza will be brimming with ideas you can take back to your organization

  • Welcome Reception (Monday evening)

  • Wine and Cheese Reception (Tuesday evening)

  • The Conference Gala (Wednesday evening) – the most anticipated party in the industry

  • 3 Breakfasts, 2 Lunches, and Beverage Breaks
    Products & Services
  • The Venetian Market Expo Floor – interactive, action-packed Expo with top providers of internal and external technical support technologies, products and services

  • Technology Education that includes the latest tools and service for the IT and customer support organization

  • Product Showcases

  • The Venetian Market Prize Giveaway

The Palazzo Package (Executive Package): $1695.00
A special networking package exclusively for senior executives
Conference fee includes:

  • Attend all general sessions, explore the expo, and participate in all conference social activities as described in the Venetian Experience (2½ day registration package listed above)

  • Your choice of a morning of Golf or Spa Treatment on Monday

  • Exclusive Q&A Session with Tom Peters following the Tuesday morning general session (exclusively offered to Palazzo package participants)

  • Select from among 80 conference sessions, including the Executive Track, which explores strategic and longer-term planning issues and challenges that may be on your horizon

  • Reserved VIP seating at all general sessions

  • Afternoon on the Piazza – facilitated and informal roundtable discussions on Tuesday afternoon, geared exclusively for palazzo package participants

  • Special seated breakfast and networking on Tuesday and Wednesday mornings, with a guest speaker each morning

  • Formal seated luncheons and networking on Tuesday and Wednesday, with no formal presentations.
  • Ask Gartner: Up Close and Personal with Kris Brittain. An exclusive Q&A with Gartner's research director for IT Service and Support.

The Mercato Package (Expo Plus Package): $495.00*
A new program alternative for the serious expo shopper
Conference fee includes:

  • Enjoy 2 ½ days of non-stop shopping at the Venetian Market (Exhibit Hall)

  • Choose a 1-day pre-conference workshop

  • Take advantage of the superior expo education – nine technology focused sessions and product showcases

  • Participate in the Expo Prize Give Away

  • Enjoy complimentary lunch on Tuesday and Wednesday

  • Network with your colleagues as our invited guest to all Conference receptions and parties
*No discounts will be allowed for the Mercato Package

The Renaissance Package (Spouse Package): $495.00*
A special networking and relaxation package for your spouse. Keep your romance sparkling and let your spouse take full advantage of the plush surroundings of the Venetian Resort, Hotel and Casino while you attend sessions and network with the industry leaders.
This special program will include:

  • Special activities under consideration, with details to follow, include a day at the Spa, a full-service salon, health club, and fitness center, Vegas attractions and a driving tour of Las Vegas

  • "Fire Up Your Communication Skills," with Captain Bob, a 28-year firefighter captain, humorist, author and frequent talk show guest. This special, light-hearted session, mixing humor and real life experiences, is certain to make you laugh at your own communication foibles

  • Invitation to two conference receptions, Monday and Tuesday evening, and the Conference gala party on Wednesday night
*No discounts will be allowed for the Renaissance Package

Pre-Conference Workshops
2-day Certification Workshops (Sunday and Monday): $695.00
1-day Workshops (Monday): $295.00

Discounts and Incentives
$100.00 off HDI or ICSA Members
$100.00 off HDI or CSM Conference Alumni
$100.00 off Early Bird Discount - Register before 1/15/2003
Free 1-day Pre-Conference Workshop Register before 12/15/2002