The Help Desk Institute Annual Conference & Expo is the premier conference for the service and support industry. HDI offers conference-goers a dynamic, content-rich conference program, combined with the most comprehensive expo floor, featuring the newest technologies and services for the IT help desk, external technical support and customer service organizations.

A Proven Track Record
In its first year, the HDI Conference & Expo 2001 sold out at more than 1,000 full conference attendees. In 2002, the HDI event drew nearly 1,500 attendees – growing by 50% in a time when most events were shrinking drastically.

The HDI Audience
The HDI Annual Conference & Expo offers the largest and most highly qualified gathering of help desk, customer service and technical support professionals, IT managers, directors and executives. More than 87% of HDI 2002 conference attendees were directly involved in the purchase decisions of help desk and customer service/call center technologies for their companies.

Looking Ahead to HDI 2003
This year’s HDI Annual Conference & Expo theme is “Come Together,” and promises to bring together the largest gathering yet of help desk, customer service and technical support professionals, IT managers, directors, and executives. HDI 2003 – “Come Together” will be held at the luxurious Venetian Resort in Las Vegas, March 17 – 20, 2003!

The HDI 2003 Conference
This year’s all-new conference program will focus on strategies that will help the entire support organization optimize performance and productivity, integrate more effectively with the IT department, successfully collaborate with the business units/partners/ customers they support, and align goals with the corporation’s broader business objectives. HDI 2003 will offer education for the internally-facing organization on topics which include ERP support, IT security issues, web-based self help, help desk metrics, systems development life cycle and change management. For the externally facing organization, sessions will focus on topics surrounding customer support issues, such as call center optimization, outsourcing, performance measurement, e-Service, service level management, customer loyalty and retention, maximizing service profitability, and service packaging and pricing.

The HDI 2003 Expo
"The Venetian Market" – the HDI 2003 expo floor will represent a dynamic opportunity for you to directly connect with decision-makers as they make critical purchasing decisions on service and support products and services.

Featuring the latest tools and technology in the service and support industry...
 

	IT and Help Desk Support		Telephony
	Infrastructure Management		Wireless Communication
	CRM		Knowledge Management
	Email Management		Customer Satisfaction Measurement
	Network Monitoring		Self-help Technologies
	Web-based support		Self-healing Technologies

To give exhibitors maximum exposure to attendees, the HDI Expo 2003 offers a range of opportunities for attendees to explore on the show floor. Expo education classrooms will be located in the rear of the expo floor. This year’s event will feature not one, but two receptions held in the Expo for attendees to unwind and network with exhibitors. All lunches will be served in the expo, and the right mix of scheduling of expo hours will allow you precious one-on-one time with attendees.

The HDI 2003 Expo provides you with an unparalleled opportunity to directly connect with buyers who have a proven interest in service and support technologies and solutions as they make critical purchase decisions.
For more information please contact Cheri Bruno at (781) 862-2446 or email: cbruno@thinkhdi.com

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