• Exceptional, inspiring keynote speakers
• Innovative, thought-provoking Celebration "mini-keynote" sessions
• Comprehensive conference program with more than 80 content-rich breakout sessions in five tracks for every level of support professional
• Conference proceedings handouts for each session
• Conference and Exhibitors Guide
• Access to industry resources and products with the Conference Network/Opinion Poll Center, Support Superstore, and session CDs
• 3 Breakfasts, 2 Lunches, and Beverage Breaks
• Products & Services
• Expo Floor - interactive, action-packed Expo with top providers of integrated IT support and service management technologies, products and services
• Expo Prize Giveaway

• Welcome Area and Conference Orientation Sessions
• Sunrise Salutation – morning stretch
• Daybreak Discussion Groups
• Afternoon Under the Palms – an afternoon of bright ideas you can take back to your organization
• Welcome Reception (Sunday evening)
• Sunset Celebration (Tuesday evening) – the most anticipated party in the industry
• 3 Breakfasts, 2 Lunches, and Beverage Breaks

• The Beach Boardwalk Expo Floor – interactive, action-packed Expo with top providers of internal and external technical support technologies, products and services
• Technology Education that includes the latest tools and service for the IT and customer support organization
• Product Showcases
• The Launch Pad – the hot stage for new product introductions
• The Beach Boardwalk Monopoly Prize Giveaway

It’s rare to find so many of your peers in one place. Take advantage of exclusive, unencumbered time to network with your peers – other senior IT and customer service and support executives responsible for the strategic direction of your organization.

These specially scheduled activities running throughout the conference will add immeasurably to your conference experience. Take advantage of all the conference has to offer, and then connect exclusively with other executives to share the new ideas you’ve heard, help others examine alternative strategies and ideas, and begin a dialogue that will grow throughout the year.

The Captain’s Package includes The Key West Experience (full conference package), plus:

Special networking time includes:

• Your choice of one round of golf, a spa treatment at the Canyon Ranch Spa, or one day at a Disney Theme Park on Sunday.
• VIP seating at general sessions.
• More than 80 conference sessions - while the Executive Track explores strategic and longer-term planning issues and challenges that may be on your horizon, feel free to attend any sessions of your choice throughout the week.
• Afternoon Under the Palms – facilitated and informal roundtable discussions on Monday afternoon, exclusively for Captain’s.
• Formal seated breakfasts, Monday, Tuesday and Wednesday mornings. Choose from a variety of tables where our faculty will facilitate discussions or choose to network informally with other executives.
• Formal seated luncheons Monday and Tuesday. After a relaxing lunch, enjoy a thought-provoking presentation on the industry’s emerging trends by a leading industry analyst.

• Enjoy 2 ½ days of non-stop shopping on the expo floor
• Choose a free, one-day pre-conference workshop (value $295.)
• Take advantage of the superior expo education – over a dozen product showcases and rapid-fire demos on the Launch Pad
• Participate in the expo prize giveaway.
• Enjoy complimentary lunch Monday and Tuesday
• Network with your colleagues as our invited guest to all conference receptions and parties.

• Pre-1 – E – Customer Support Specialist
• Pre-2 – I – Help Desk Analyst
• Pre-3 – I – Help Desk Manager
• Pre-4 – I – Knowledge-Centered Support

• Register before December 17th to receive a free 1-day pre-conference workshop ($295 value)
• Register before February 20th to receive $100 off
• HDI members receive $100 off
• HDI and CSM conference alumni receive $100. off

• Buy 5 conference packages – the 6th attends Free! (Full Conference Value: $1295.00)
Call for details (800) 248-5667