|
HDI 2006 FAQ’s
Basics
1. When is HDI 2006 Annual Conference & Expo?
|
-
March 19-22, 2006 at the Gaylord Opryland Resort in Nashville, TN
|
| 2. How many attendees will be at the conference?
|
-
Approximately 2000 service and support professionals will be at the conference.
|
| 3. How can I receive a brochure? |
|
|
Registration Issues & Discounts
4. How can I register for the conference? |
|
|
| 5. What is included in my conference registration package? |
|
|
| 6. What is the Executive Connections package? |
|
|
| 7. How can I bring my team? Are there group discounts? |
-
Buy 5 conference registrations, get the 6th for free! Full Conference Value:
$1395. To purchase bundled registration tickets please call our customer
service center at (800) 248-5667.
|
| 8. What meals are included in my registration fee? |
-
Continental breakfasts/boxed lunches /AM and PM Beverage Breaks; Welcome
Reception/Conference Party -- heavy hors d'oeuvres
|
| 9. What are your payment/cancellation policies? |
-
Payment Information
To register, please call our customer service center at (800) 248-5667 or
register online.To expedite your registration, please have your Visa, MasterCard
or American Express card available when you call, or mail your payment by check
or credit card. Billing is available. Invoices are payable upon receipt and
prepayment (or a federal government purchase order) is required by March 1,
2006. Please make checks payable to HDI.
Cancellation Policy:
All cancellations must be made in writing. You may cancel without penalty until
January 28, 2006, after which a $150 cancellation will be charged.
Cancellations after February 17, 2006 or no shows will be charged the full
conference rate.
|
| 10. How can I tell you about my special physical/dietary needs? |
|
|
| 11. Can I send someone in my place, if I can no longer attend? |
-
Yes, please be sure to tell us your replacements name and address before the
conference.
|
| 12. I am an HDI member, are there any membership discounts? |
-
Yes, all HDI members receive $100 discount off the conference registration fee.
|
| 13. I’ve attended in the past, are there any alumni discounts? |
-
Yes, alumni to any HDI conference can receive an alumni discount of $100.
|
| 14. Is there an early bird discount? |
-
Yes, there are two early bird discounts:
-
Register by December 16th and you receive a FREE one-day pre-conference
workshop (a $395 value).
-
Register by January 20, 2006 and you receive $100 off the registration fee.
|
| 15. Can I bring a guest to any of the receptions or parties? |
-
Guest tickets for conference receptions are available pre-conference or on-site
at the HDI registration booth. Welcome Reception tickets are available for
$50.00/person. Conference party tickets are available for $70.00/person.
|
| 16. Can I bring a guest to any sessions or keynotes? |
-
No, all conference participants must be registered attendees.
|
| 17. Where do I go to register on-site? |
-
Conference registration will be located at the Nashville Opryland hotel in the
Presidential Foyer.
|
| 18. When will on-site registration be available? |
-
On-site registration begins on Friday, March 17th from 7 am to 8 am. Saturday
from 7 am to 8 am and from 3 pm to 6 pm. Sunday/Monday/Tuesday from 7 am to 6
pm. Wednesday from 7 am to 1pm.
|
| 19. What materials will I receive as part of my registration? |
-
Conference attendees will receive a conference bag; Proceedings Manual (all
conference handouts); Program & Exhibitor Guide (complete listing of all
sessions and exhibitors at the event; Pocket Guide (schedule at a glance);
Conference Badge (entrance into all conference keynotes, sessions, expo and
receptions); Conference Meal tickets
|
Travel & Hotel
20. Where will HDI 2006 be held? |
|
Gaylord Opryland Resort
2800 Opryland Drive
Nashville , TN 37214
888-777-6779
http://www.gaylordopryland.com
|
| |
| 21. What should I wear to attend the conference?
|
-
Business casual.
-
To the conference party – comfortable, festive clothing, with comfortable shoes
for dancing.
|
| 22. Are you offering a special conference room rate? How do I make a
reservation? How long will rooms be available? |
-
Special conference rates have been reserved for this event: $179 single/double
occupancy. A $10 resort fee will be be added to each room night to cover hotel
services including: High speed Internet access; local and toll free phone
calls; access to the fitness center; and daily newspaper and bottled water.
-
To make reservations, please call (888) 777-6779 and reference the HDI
Conference rate. Or, to make reservations online, click on Hotel Information,
and reserve online using the password: HELP when prompted. Hotel sleeping rooms
will be held at the special conference rate until February 22, 2006 (or until
they sell out) and will be based upon availability after this date.
|
| 23. Do you offer any travel discounts? |
|
|
| 24. Does the hotel have wireless internet access? |
-
High speed Internet access in guest rooms is included as a part of your $10 per
room night resort fee.
|
| 25. Does the hotel have free parking? |
-
Self-parking is available for $10.00 per day (plus tax); valet parking is
available for $18.00 per day (plus tax). Prices are subject to change without
notice.
|
| 26. What is the weather like? |
-
March - Average Temperatures: High 60 F/16 C; Low 38 F/3 C
|
| 27. Does the hotel have irons and hair dryers in the rooms?
|
-
In-room iron, ironing board, blow dryer, coffee makers, in-room safe, 2 phones
with dataport and voicemail
|
| 28. Does the hotel have work out facilities?
|
-
Yes, complimentary as part of your $10 per room night resort fee.
|
| 29. How far is the hotel from the airport? |
Gaylord Opryland is located just ten minutes from Nashville International
Airport at:
2800 Opryland Drive
Nashville, TN 37214
More: How to Get Here
http://www.gaylordhotels.com/gaylordopryland/get_here/index.cfm. Is
there a shuttle from the airport?
For your convenience, the hotel offers an air-conditioned airport shuttle luxury
motor coach to take you to and from Nashville International Airport. The fare
is $20 one-way and $30 round-trip. Click here for more information:
http://www.gaylordhotels.com/gaylordopryland/get_here/transportation.cfm
|
| 31. Does the hotel offer government rates? |
No
|
| 32. What kind of meals are served? |
-
Continental breakfasts/boxed lunches /AM and PM Beverage Breaks;
-
Welcome reception/Conference Party - heavy hors d'oeuvres
|
| 33. How many restaurants and lounges are in the Resort? |
|
|
Preconference Workshops
34. How can I qualify for a free one-day pre-conference workshop? |
-
Register by December 16, 2005 to qualify for a free one-day pre-conference
workshop.
|
| 35. What pre-conference workshops will be offered? |
|
|
| 36. What certification courses will be offered, and when? |
|
|
Expo
37. What exhibitors will be at the Expo? |
|
|
| 38. What is the best way to learn about new products at the Expo? |
-
Attend Product Showcases and Launch Pad sessions in the Expo Hall.
|
Networking & Faculty
39. How can I meet up with colleagues who have similar issues that I have? |
|
|
| 40. How can I learn more about the faculty? |
|
|
| 41. Is there a way I can connect with faculty or attendees before or after the
conference to discuss issues?
|
|
|
| 42. What is HDI Connects? |
-
HDI Connects is an online networking tool that is free to all registered
conference attendees and HDI members. Use HDI Connects…Click
here….
|
Programming
43. How do I know which sessions I should attend?
|
-
Sessions have been organized in the following tracks:
-
Executive Focus—for senior executives
-
Issues & Answers: Technical Support for line and staff directors and
managers
-
Issues & Answers: Customer Service for line and staff directors and
managers
-
The Human Factors for all audiences
-
Essentials for New Support Managers for managers new to technical support
-
The Technology Zone for all audiences
-
Making Connections for all audiences
-
Each session is also identified as I (Internal customer technical support); E
(external customer technical support) or I/E (content pertinent for all
audiences)
|
