|
|
|
|
 |
|
Pedal to the Metal: A Personal Interview with Christine Comaford-Lynch
If you think about it, it's rather intuitive that one-size doesn't fit all when it comes to measuring performance. Research studies promote performance benchmarks and industry bodies tout their "standards." Practitioners search for the magic numbers. And, consultants often say, "I can't prescribe what you should measure nor tell you what constitutes service quality." John Custy, a straight talking, no-nonsense insider has been guiding the industry for more than twenty years. He talks about the big question: Why can't you tell just any support center what to measure?
|
|
Why Can't You Tell Me What to Measure? A Personal Interview with John Custy
If you think about it, it's rather intuitive that one-size doesn't fit all when it comes to measuring performance. Research studies promote performance benchmarks and industry bodies tout their "standards." Practitioners search for the magic numbers. And, consultants often say, "I can't prescribe what you should measure nor tell you what constitutes service quality." John Custy, a straight talking, no-nonsense insider has been guiding the industry for more than twenty years. He talks about the big question: Why can't you tell just any support center what to measure?
|
|
|
|
