HDI 2007 Conference Overview

April 30-May 3, 2007
Mandalay Bay Resort, Las Vegas, NV

The world’s leading and most innovative event for customer service and IT technical support professionals.

Be a Driving Force!

At HDI 2007 you will be challenged to become a driving force within your own organization. Whether you are on the frontlines or in the boardroom, you play an important role in delivering service that will make your organization more competitive. Attend HDI 2007 to learn how to make your organization the force to be reckoned with in your industry.

Pack Your Bags for HDI 2007

• 5 Dynamic & Authoritative Keynotes
• Special Live Appearances by Emmy Award-winning comedian Dennis Miller and Internet Personality Judson Laipply
• 80+ conference sessions focusing on internal and external service and support issues
• 14 pre-conference workshops, including HDI Certification Training & Testing
• Fresh, new session content
• More popular, knowledgeable speakers and practitioners than ever before
• Active Expo Hall with new product launches and 100+ vendors
• Networking Activities — A wide variety of resources to help you find colleagues with similar challenges

The Conference Road Map
100+ practical, interactive and powerful educational sessions in six tracks.

The Strategic Focus — For senior executives in mature organizations. Features the business and operational issues relevant to experienced senior managers responsible for the strategic direction, long-term planning, and support vision for their organization. Open to all, of particular interest to Executive Connections participants.

Issues & Answers: IT Technical Support — For directors, managers, and project leaders of internal technical support. Features issues relevant to leaders responsible for the day-to-day operations and effectiveness of the internal help desks. All presented by experts with an IT perspective.

Issues & Answers: External Customer Support — For directors, managers, and project leaders of an external customer support organization. Features issues relevant to leaders responsible for the day-to-day operations and effectiveness of the customer support organization. All presented by experts with an external customer support perspective.

The Human Factors — For all attendees. Explores the on-going realities of building and keeping and evaluating strong relationships throughout the enterprise and with your customers.

Essentials for New Support Managers — Features concepts, processes and best practices for new managers and helps tune up and refresh experienced managers on the fundamentals of managing the support function.

Technology in Action — For all attendees. This practical track complements the program and extends the Expo into the classroom. Presents best-practices using support technologies to achieve business objectives.

Who Should Attend
Whether you deliver internal or external support— or both — HDI 2007 offers you a wealth of opportunities to become the driving force in your organization for service, quality, performance, change and results.

• All support organizations—from new to evolving to a mature focus
• Experienced support professionals & new managers
• Service & support professionals providing internal or external technical support
• Customer service professionals & managers
• Help desk professionals & managers
• IT managers, directors & executives
• CIOs