HDI 2007 Annual Conference

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Pre-Con Workshops

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3-Day Pre-Conference Certification Workshops

Pre-Con 1
Support Center Manager
John Custy,
JPC Group, Ric Mims,
SupportCenter Global Technologies, Inc.

Pre-Con 2
Support Center Director
Randy Celaya,
RF Training Corporation

Pre-Con 3
ITIL® Foundations Certification
Rae Ann Bruno,
Business Solutions Training, Katherine Lord,
K.A. Lord ITSM Consulting

2-Day Pre-Conference Certification Workshops

Pre-Con 4
Support Center Team Lead
Kristin Robertson,
KR Consulting, Inc.

Pre-Con 5
Support Center Analyst
Virginia Scuderi,
Competitive Advantage, Inc.

Pre-Con 6
Project Management Competencies
Gerald Smith,
SupportCenter Global Technologies, Inc.

1-Day Pre-Conference Workshops

Pre-Con 7
Cookin' with Fire!
Kirk Weisler,
Team Dynamics, Inc.

Pre-Con 8
Knowledge Management Foundations
Rick Joslin,
HDI

Pre-Con 9
Communicate – Don’t Stagnate
George Walther,
Speaking from Experience, Inc.

Pre-Con 10
Creating a Culture of Service
Jason Young,
LeadSmart, Inc.

Pre-Con 11
Become the Ultimate Customer Support Executive
Philip Verghis,
The Verghis Group, Inc.

Pre-Con 12
Collective Intelligence: New Technologies of Collaboration
Jerry Michalski,
Sociate

Pre-Con 13
ITIL Implementation: Where Do We Start?
Jim Bolton,
Propoint Solutions, Inc.

Pre-Con 14
Business Essentials for Technical Support Managers
Lyn Wilkinson,
Lucede Systems Group, Inc.