Special Conference Packages:

Conference Package Overviews

• 6 exceptional, inspiring, thought-provoking keynote speakers
• Comprehensive conference program with more than 100 content-rich breakout sessions in six tracks for every level of support professional—from new managers to senior executives
• Conference proceedings with handouts for each session
• Program & Exhibitors Guide
• Access to industry resources and products in the Conference Bookstore

• Conference Orientation Session
• Breakfast Brain Bites—interactive mini-workshops to kick off your day on Monday
• More Better Books & Breakfast with Kirk Weisler
• Expo Hall Welcome Reception
• 3 Breakfasts, 2 Lunches, and Beverage Breaks
• Here is your opportunity to join in on the fun Monday evening for HDI’s Dine Arounds & Wine Tasting dinners. We’ll coordinate groups of attendees to mix and mingle in and around eclectic Grapevine, TX. Grapevine's sophisticated charm provides you with a chance to get away and experience great shopping, dining, winery tasting rooms and much more. Dinners and wine are Dutch treat.

• The Technology Support Expo — interactive, action-packed Expo with more than 100 top providers of internal and external technical support technologies, products and services
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• The Launch Pad — the hot stage for new product introductions
• The Technology Expo Prize Giveaway
• Vendor Wake Up Sessions—choose from 8 sessions during breakfast on Tuesday where you can learn about the latest technologies, products and services from our expo hall vendors.
   

• Exclusive, VIP Executive Reception Sunday evening
• Exclusive “Up Close and Personal” discussions with keynote speakers Jeffrey Taylor and Jason Jennings
• Facilitated networking with invited industry experts and Support Masters faculty that extend the ideas presented in breakout sessions into round table discussions.
• Facilitated networking designed to help you connect with precisely those executives who share your interests and common concerns. Industry expert Pete McGarahan will help you identify issues you want to examine and solve, then match you with the people—faculty and other attendees—who can help.
• Formal seated breakfast Monday, Tuesday, and Wednesday mornings with informal networking.
• Formal seated luncheons Monday and Tuesday.
• Access to premium reserved seating in each of the general sessions.
• Attend all general sessions, explore the expo, participate in all conference social activities.
• Select from among more than 100+ conference sessions. While the Strategic Focus track explores strategic and longer-term planning issues and challenges that may be on your horizon, feel free to attend any sessions of your choice throughout the week. (Strategic Focus and Support Masters sessions are highly recommended.)

• Pre-1 – Support Center Manager --$1795/ $1895
• Pre-2 – Support Center Director--$ 2795/$2895
• Pre-3 –Knowledge-centered Support Foundations $1495/$1595
• Pre-4 ITIL V3: IT Service Management Foundations $1495/$1595

• Pre-5 HDI’s Support Center Analyst -- $1295/$1395
• Pre-6 HDI’s Support Center Team Lead -- $1495/$1595

• Pre-7 Mapping Out Support Processes
• Pre-8 Implementing ITIL: Where Do You Begin?
• Pre-9 The Fun Begins with Remarkable Service
• Pre-10 Fundamentals of Business Accounting and Finance for IT Support Managers
• Pre-11 Meet Windows Server 2008: What Can it Do For Me, and What Might it Do To Me?
• Pre-12 Positively Outrageous Leadership
• Pre-13 Technology Support in Higher Education

• HDI Members (silver and above) receive $200 discount off the conference registration
• HDI Members (silver and above) receive a $100.00 discount on 3-day (or 2-day) pre-conference workshops
• HDI Conference alumni receive $100 discount off the conference registration
• Register before January 11 to receive $100 Early Bird discount off conference registration