HDI 2008 Event Overview

March 9-12, 2008
Gaylord Texan Resort, Dallas, TX

The world’s leading and most innovative event for technical customer support professionals.

Reach Beyond the Ordinary

On March 9-12, 2008, more than 3000 customer and IT support professionals, managers, directors, and executives will converge in Dallas at the Gaylord Texan Resort for the premier event in the technical support industry -- the HDI Annual Conference & Expo. Be part of the movement:

• Challenge yourself and your organization to deliver extraordinary technical support.
• Recharge your batteries.
• Network with colleagues.
• Get inspired.

Get practical advice, thought leadership for future planning, and insight. Seminars, case studies, in-depth round table discussions, and workshops are led by industry analysts, representatives from top solutions providers, and practitioners averaging more than fifteen years experience. The HDI 2008 program truly reaches beyond the ordinary conference in content, presentation, networking and fun.

More than 100 sessions make this comprehensive program indispensable to IT support centers providing internal or external support, as well as externally facing contact centers, and blended support centers. The sheer number and variety of topics yields something for everyone: organizations at any maturity level, support professionals from all levels of responsibility, and support centers ranging from the very smallest to globally reaching organizations.

Whether you are a senior executive, a director or new manager, you will find timely sessions that address your burning issues, challenge your established thinking, engage you in stimulating dialogue with colleagues, and generate new constructs for service excellence. If you are responsible for internal technical support, help desk or call center, or external technical customer support, plan now to attend this extra-ordinary conference and expo.

Don’t Miss

• 6 Dynamic & Provocative Keynotes
• 100+ conference sessions focusing on internal and external service and support issues
• 14 pre-conference workshops, including HDI and ITIL Certification Training & Testing
• Fresh, new session content
• More popular, knowledgeable speakers and practitioners than ever before
• Active Expo Hall with new product launches and 100+ vendors
• Networking & Social Activities — A wide variety of resources to help you find colleagues with similar challenges

8 Powerful Tracks with Fresh Content

• Strategic Focus
• Support Masters
• Support Operations Management
• Everything ITIL®
• Essentials for New Support Managers
• Customer Service
• The Human Factors
• Technology in Action

Who Should Attend
Whether you deliver internal or external technical support— or both — HDI 2008 offers you a wealth of opportunities to distinguish your organization for service, quality, performance, change, and results.

• All support organizations—from new to evolving to mature
• Experienced support professionals & new managers welcome
• Service & support professionals providing internal or external technical support
• Customer service professionals & managers
• Contact center professionals & managers
• Help desk professionals & managers
• IT managers, directors & executives
• CIOs

Party with the Doobie Brothers!

Tuesday, March 11, 7:30 pm

Start the night at the pre-concert cocktail party in the beautiful Gaylord Texan Atrium. Then, join music legends The Doobie Brothers as they rock the night away. With their unique blend of rock, jazz, blues and country, The Doobie Brothers are the quintessential example of anything but ordinary!

Who says work can’t be fun? Anyone who has been to an HDI conference party knows better…and this year is no exception!

Special VIP concert tickets to The Doobie Brothers concert are available exclusively to registered conference attendees.