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Pre-Conference Workshops
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3-Day Pre-Conference Certification Workshops
 
Pre Con 1
HDI® Support Center Manager
Ric Mims,
SupportCenter Global Technologies, Inc., John Custy,
JPC Group
 
 
Pre Con 2
HDI® Support Center Director
Randy Celaya,
RF Training Corporation
 
 
Pre Con 3
Knowledge Management Foundations: KCS Principles
Rick Joslin,
HDI
 
 
Pre Con 4
ITIL v3 Foundations
Katherine Lord,
K.A. Lord ITSM Consulting, Paul Dooley,
Optimal Connections, LLC
 
2-Day Pre-Conference Certification Workshops
 
Pre Con 5
HDI® Support Center Team Lead
Rae Ann Bruno,
Business Solutions Training
 
 
Pre Con 6
HDI® Support Center Analyst
Virginia Scuderi,
Competitive Advantage, Inc.
 
1-Day Pre-Conference Workshops
 
Pre Con 7
Mapping Out Support Processes: Blueprint for Success
Julie Mohr,
BlueprintAudits.com
 
 
Pre Con 8
Implementing ITIL: Where Do You Begin?
Jim Bolton,
Propoint Solutions, Inc.
 
 
Pre Con 9
The Fun Begins with Remarkable Service
Jason Young,
LeadSmart, Inc.
 
 
Pre Con 10
The Fundamentals of Business Accounting and Finance for IT Support Managers
Pete McGarahan,
McGarahan and Associates
 
 
Pre Con 12
A "More Better" Workplace!
Kirk Weisler,
Team Dynamics, Inc.
 
 
Pre Con 14
Technology Support in Higher Education
Mark Fitzgerald,
Boise State University