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Phil
Verghis
President
The Verghis Group, Inc.
Phil Verghis, author of The Ultimate Customer Support Executive, is a preeminent expert on global service delivery and is a highly sought after speaker around the world. Phil has received numerous industry accolades as a practitioner, including being named a "Leader and Legend" of the support industry by STI Technologies for making some of the most notable contributions to the support industry over the last decade. His teams have won a number of international awards for excellence in people, process and technology in the customer support arena.
Prior to founding the Verghis Group, Phil was a vice president at Akamai Technologies and a member of the senior executive team that ran the company on a day-to-day basis. Starting with the global customer care and service delivery teams that handled the customer lifecycle for corporate customers around the world, Phil ended up with a broad set of responsibilities that included running the world's largest distributed IP network - 15,000 servers in more than 60 countries.
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Session
Description:
Executives who speak for the customer can be a powerful voice for change within their companies. This session is based on Phil’s highly acclaimed book “The Ultimate Customer Support Executive” and will walk you through how to earn respect then demand respect on behalf of your customer. You’ll learn how to focus people, processes, and technologies to develop a more customer-focused strategy—and how to turbo-charge your own career in the process. |
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