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Christof
Recknagel
Global IT Service Director
The Boston Consulting Group
Christof Recknagel has a degree in applied physics from the University of Wuppertal, Germany. He has led and reshaped IT teams in Europe, Australia and the Americas and provided leadership for numerous global IT projects in the IT service, infrastructure and applications area. With 20 years experience in the IT industry, he knows change from the receiving and providing end of the table.
Christof joined the Boston Consulting Group in 1997 as IT specialist and became the global IT service director in 2004.
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Session
Description:
Managing global support requires a great deal of empathy, leadership, flexibility and listening skills. Often enough, managers follow their instincts and base their action on what they know has worked in the past. On a global scale, there are no simple solutions or shortcuts. People management in Europe is a much different business than it is in the Americas or in Asia. There is no “one size fits all” solution in global management.
Global management requires you to realize what you don’t know. Conventional management wisdom is of limited use on a global playing field. What are local HR practices, how to manage a remote team, when do you need to meet in person, what incentives to use, how to empower and motivate staff are just a few of the many challenges.
Hear how one of the world’s leading strategy consulting firms manages and delivers world class IT service to 6000+ internal customers in 70 locations around the globe. This is a strategy presentation that mixes management theory with practical examples and focuses on structure and approach.
Learn about the key success factors for managing a decentralized, highly diverse workforce. Uncover the secrets of global people and project management. Maximize the impact of your support organization by leveraging the strength within each team member. Speak and understand the language of your staff and your customers. Hear how the organizational structure and governance model influences ownership, motivation and commitment of staff and business partners alike. See how we capture business needs, manage performance and improved success on a global scale within just three years. Discuss how to “think global and act local” without increasing management overhead.
It is important that attendees have local management experience in order to appreciate how much more challenges such problems become on a global scale.
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