|
|
|
|
- Parature
VIENNA, VA – March 10, 2008 – Parature, the global leader in on-demand customer service software,
and KnowledgeBroker, Inc. (KBI), worldwide prepackaged computer support content provider, announced
at the HDI Annual Conference and Expo 2008 that they have completed an integration partnership
agreement. KBI's KnowledgeBases are now fully integrated with Parature Customer Service™ help desk
software, providing customers the ability to immediately populate their knowledgebase with
out-of-the-box answers to computer support questions.
- Touchpaper
WOKING, United Kingdom – March 10, 2008 – The City of Corpus Christi, TX, Internal Services has
selected Touchpaper’s® IT Business Management (ITBM™) solution to implement a fully integrated
approach to service management, including integration with the City’s Novell installations of
Netware, GroupWise and ZENWorks, and CiscoWorks Network Management. Initially supporting five
telephone technicians, nine field technicians, 30 analysts and 1,600 end-users, Touchpaper’s
ITIL-verified ServiceDesk solution will enable the City’s MIS department to support computer
end-users with service desk Incident and Problem management, as well as network operations,
servers, and software applications.
- VMC
Redmond, Washington — March 10, 2008 — VMC (www.vmc.com), a global
technology consulting solutions company headquartered in Redmond, Washington,
announced that Kristin Carrico has been appointed Chief Operating Officer at VMC.
Carrico was promoted from the position of Director, PMO at VMC. In her new role, she
guides the strategic and operational leadership of VMC sales, marketing and service
delivery on a global basis.
- iWave Software
GRAPEVINE, TX (HDI 2008 Annual Conference & Expo, Booth #306) – March 10, 2008 ––Skywire Software,
a leading global provider of software and services to the insurance, financial services, and legal
and professional services industries, today announced the spin off its successful line of iWave
Integrator integration software into an independent company under the name iWave Software, LLC.
The creation of the new company solidifies iWave Software as a leading independent vendor of IT
service management (ITSM) integration software, and positions the company for entry into the
fast-growing run book automation market.
- Kinetic Data, Inc.
DALLAS, Texas—March 10, 2008—Kinetic Data (http://www.kineticdata.com), the leading provider of
third-party business service management (BSM) tools for the BMC Remedy Action Request System (ARS)
platform, announced today it will showcase Kinetic Survey—the only full-featured EFM system that
runs natively in the BMC Remedy environment—at the 2008 HDI Conference & Expo in Dallas, taking
place March 9–12. Kinetic Data is located in booth #539 on the exhibitors’ floor.
- PS’Soft
SAN MATEO, Calif., March 10, 2008 – Enabling enterprises to more closely align service management processes
with ITIL best practices, PS’Soft, a global provider of IT asset and service management solutions, today
announced the latest version of its flagship IT Asset and Service Management software suite. In its new
release, PS’Soft’s innovative approach to request management and service desk processes enables customers
to minimize impact on their support organizations, improve user adoption, and accelerate solution
implementation while adhering to best practices and Sarbanes-Oxley compliance requirements.
- Kaseya International Limited / Global
ST. HELIER, JERSEY, February 29, 2008 — Kaseya, a global provider of information technology (IT)
automation software for IT solution providers and corporate IT organizations, today announced Kaseya
2008, the next generation framework of Kaseya’s IT automation software. Delivering on the promise
made to customers at its user conference in April 2007, Kaseya 2008 is the most comprehensive release
of the software to date. It includes technology that supports Macintosh OS X, user state management,
Intel® vPro™ processor technology and enables customers’ “green IT” initiatives. It also delivers an
application programming interface (API) that makes it easier for technology partners and other third
parties to tightly integrate their software with the Kaseya framework for improved service to common customers.
- PC Helps Support, Inc.
PHILADELPHIA, PA - March 5, 2008 - PC Helps Support (www.pchelps.com), a specialized productivity
support provider to 35% of the Fortune 1000, announces their newest partnership with CXO Media, Inc.
and the release of their latest white paper called Myths, Pitfalls, and Realities of Desktop
Application Support and Five Lessons to Learn Before Choosing a Solution. For more than 15 years,
PC Helps has been providing immediate, expert, remote telephone support from U.S.-based call centers
to over four million knowledge workers, 24/7/365 – with expertise on more than 160 desktop
applications and mobile devices like Microsoft Word, Excel, Access, Visio, PowerPoint, and BlackBerry.
- Bomgar
Bomgar CEO to Speak at HDI Conference on the Benefits of a Virtual IT Staff. Joel Bomgar, CEO
and founder of Bomgar Corp., will present “Incident Resolution: On-site vs. Remote” at the Help
Desk Institute (HDI) annual conference and expo next week.
- Right Answers
Clark, NJ (February 26, 2008) – RightAnswers, Inc., the recognized leader in providing self-service
and support analyst knowledge solutions for the internal IT help desk, today announced that its Vice
President of Product Management and Client Success, Simon Yelsky, will be presenting “Wikis and Web
2.0: Impact on Knowledge Management” at the 2008 HDI Annual Conference & Expo in Dallas, TX. The
presentation will explore the expanding movement toward utilizing social networking technologies
in the enterprise, as well as discuss whether this technology is practical and useful as it relates
to knowledge-based self-service initiatives driven by the service desk.
- Tific / Riverturn
Technology services provider Riverturn, Inc. has signed a reseller agreement with TiFiC, a leading
provider of support automation solutions. Riverturn will resell and deploy TiFiC’s solution in North
America. Riverturn was founded by former directors at Motive, Inc. and has extensive experience in
the remote support industry. In addition to reselling, Riverturn will be providing value added services
to TiFiC’s solutions. Riverturn has extensive software integration experience and believes strongly
that quality integration with existing systems is a key component to a successful support automation
solution.
- Marval Group North America, Stroma Inc.
Marval Set to Release the World’s First Combined ITIL v3 and ISO/IEC 20000 Web-Based ITSM Software
Due for release 2nd Quarter 2008, MSM v11 is the first of Marval’s new generation of integrated IT
Service Management (ITSM) software developed to meet current and future business needs. Designed
by the co-authors of ITIL and ISO/IEC 20000, MSM v11 encompasses full support for these standards
and best practice frameworks.
- Robert Half Technology (RHT)
MENLO PARK, CA – February 28, 2008 – Robert Half Technology (www.rht.com), a leading
provider of technology professionals on a project and full-time basis, will showcase
its leading-edge services at the HDI Annual Conference & Expo (http://www.thinkhdi.com/hdi2008),
the premier event for the service and support industry. Robert Half Technology will join nearly
100 companies that will exhibit at HDI 2008, which will be held at Gaylord Texan Resort in Dallas,
Texas, March 9-12, 2008.
- Business Oriented Software Solutions, Inc. (BOSS)
Norcross, Georgia – February 26, 2008 – Business Oriented Software Solutions Inc., is
exhibiting at the HDI 2008 Annual Conference & Expo in booth number 838 from March 9-12,
Gaylord Texan Resort, Dallas, Texas. At the event, BOSS will showcase its latest release
of their business system management product designed for supporting and refining Service
Strategy, Service Design, Service Operation, Continual Service Improvement and Service
Transition, the main tenets of ITIL® v3.
- Web Help Desk
Fremont California – February 8th 2008 - Web Help Desk, by MacsDesign Studio LLC, announced
today that its flagship web-based service desk software would include, amongst many others,
two new expanded features to its industry leading feature set. MacDesign also reported a 60%
increase in its Web Help Desk customer base for 2007. With the release of Web Help Desk version
9.0, the company forecasts even stronger growth in 2008.
- Touchpaper
WOKING, United Kingdom – February 25, 2008 – Touchpaper® is exhibiting at the HDI 2008
Annual Conference & Expo on booth number 405 from March 9-12, Gaylord Texan Resort, Dallas,
Texas. At the event, Touchpaper will showcase its complete portfolio of IT Business
Management (ITBM™) solutions and host a series of seminars designed to highlight the
challenges facing service desks today and explore how CIOs can engender trust, loyalty
and satisfaction across their organization.
- Aeroprise, Inc.
Mountain View, Calif. – February 19, 2008 – Aeroprise, the leading mobile service management
company, today announced it will open a new state-of-the-art customer service center next month
in Colorado Springs, Colorado, to support a recent surge in customer growth. Aeroprise, whose
award-winning mobility solutions extend the power of IT service management applications to
handheld devices, saw its customer numbers spike the second half of 2007, with total number
of users increasing by 400% for the year.
- ABS Associates
ROLLING MEADOWS, IL – ABS Associates,
a comprehensive outsourcer of help desk, desktop, managed hosting, and network support and
solutions, today announced the release of a new white paper called The Match Game: Is
Offshoring a Fit for Your Help Desk Outsourcing Strategy? For more than 25 years ABS
(www.abs-inc.com) has provided thought leadership regarding IT support and services to
hundreds of companies nationwide.
- Cherwell Software, Inc.
Colorado Springs, Colorado
(February 19, 2008) - Cherwell Software, an "out-of-the-box”, ITIL-compatible, Service
Desk/Help Desk solution your company will never outgrow, announced the upcoming release
of Cherwell Service Desk 3.0. “We are excited to announce many new enhancements to Cherwell
Service Desk,” said Vance Brown, Cherwell’s President and CEO. “We believe this release
of our product represents a large step to our goal to become the undisputed leader in the
IT Help Desk market.”
- Hornbill Systems
Half Price Books, a leading US bookstore chain, has invested in Supportworks ITSM, a comprehensive
service desk management system from Hornbill Systems. Using Supportworks ITSM the IT team provides
both installation and support services to over 1000 staff working in 99 stores across 14 states,
as well as head office administration and e-commerce operations.
- ScriptLogic
Boca Raton, FL – February 5, 2008 – ScriptLogic® Corporation (www.scriptlogic.com), a worldwide
provider of systems lifecycle management solutions for Microsoft® Windows®-based networks, announced
the availability of the ScriptLogic Incident Management Solution, a bundled solution that combines
the previously released Desktop Authority® Remote Management Gateway™ and ScriptLogic BridgeTrak®
with Desktop Authority Password Self Service™
- TouchStar
Denver, CO (PRWeb) December 21, 2007 – TouchStar today announces its most significant step
forward in company history. TouchStar announces its new 2008 Enterprise Call Center System
which provides enterprise scalability, redundancy, and functionality to connect thousands of
call center agents in multiple locations anywhere in the world.
- Consulting-Portal Inc.
Consulting-Portal announced today that it has expanded
its IT Service Management (ITSM) curriculum to include ITIL open enrollment education. Cp will
provide open enrollment classes for ITIL V3 foundations and ITIL V2-V3 Bridging. This supplements
the current curriculum which includes a full suite of ITIL, CobiT and ISO education.
- Axios Systems
Herndon, Virginia, February 6, 2008 – Axios Systems, a leading international IT service management
(ITSM) company, today reveals the results of a global survey showing that nearly two thirds of IT
professionals (64%) believe following the Best Practice IT framework, ITIL, is key to improving IT
reputation, and more organizations are looking to adopt the framework following the launch of the
latest version of ITIL V3.
- Big Bang LLC
MILWAUKEE, Wis., February 5, 2008 – Big Bang LLC today announced its president, Adam Murphy, will
present at the HDI 2008 Conference in Dallas, Texas. Murphy’s talk, “One Windows Image for All
Your Hardware Platforms,” is scheduled to take place at 9:00 am on March 12, 2008.
HDI is proud to offer an online press room for our HDI 2008 Conference and Expo sponsors and exhibitors. To post a release,
please email the release in Word format to:
Rick Baucom
rbaucom@thinkhdi.com
719-268-0337
|
|
|
