Applying ITIL®
This in-depth track goes well beyond theory to assist in developing a working understanding of the emerging life cycle approach to service and support management. It focuses on how to implement ITIL: where to begin, how to overcome the roadblocks, and how to adapt the theory into workable strategies for your own organization.
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Session 105 - I Bought the Books: Now What?
Tuesday, April 07, 2009 10:15 AM - 11:15 AM
ITIL V3 has been out for a while now, and you’ve heard the debates about the life-cycle approach to support services in V3 versus the process-focused approach in V2. You’re thinking about getting started. How do you know you're ready? You know that you need good processes in place. Do you start at V2, or jump right into V3? Perhaps that's not the question. Jim will help you sort out these ITIL questions and determine a roadmap for your ITIL initiative.
James Bolton
Propoint Solutions
President
Jim Bolton has more than a decade of experience in architecting IT service management solutions by applying ITIL best practices, ISO process disciplines, and Six Sigma concepts.
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