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Learn

Technical service and support best practices, emerging trends, case studies.

8 Tracks | 80 Sessions
13 Pre-Cons | 6 Keynotes

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HDI provides in-depth learning and networking opportunities for all levels of service and support professionals.

Complete Conference Pkg
Executive Connections Pkg
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Explore

The following sessions feature insightful case studies and provide valuable guidance.

Alcoa
Highlights for Children
University of Northern Colorado

Directors

Master support center strategy, processes, and performance measurement.

Director Certification
Executive Connections Package
Strategy & Leadership Sessions

Managers

Discover the essential concepts, processes, and best practices critical to your role.

Manager Certification
Complete Conference Package
Essentials for Support Managers

Supervisors

Learn key strategies for managing, monitoring, and motivating your team.

Team Lead Certification
Complete Conference Package
Maximize Team Performance