Overview

Interact with more than 2,000 support practitioners who share many of your same challenges and goals. Learn from their mistakes and successes; discuss real-world situations, and deliberate viable solutions. You will walk away with actionable ideas that you can immediately implement once you return to work.

• Discover emerging trends, innovations, and examine valuable best practices
• Probe critical processes that positively impact technical support operations
• Learn how to increase your support center’s capacity, reduce overhead, and improve customer loyalty from people who have already succeeded in doing so

• 13 pre-conference workshops
• 6 thought-provoking keynote speakers
• 80 content-rich breakout sessions
• 100+ vendors present powerful technologies, products and services
• And much more...

YOU Should Attend

This event addresses the needs of all internal and/or external technical support professionals – from seasoned directors to front-line analysts – and provides valuable insight into how formal procedures, processes and properly selecting and utilizing industry tools can improve your support operations, including:

• Senior-level VPs/Directors who are accountable for
  strategic planning and alignment
• New and experienced managers responsible for
  operational and tactical plans
• Team leads and supervisors in charge of day-to-day operations, coaching and monitoring
• Analysts and technicians who require a foundational understanding of industry principles
• CIOs who desire financial improvements from enhanced
  support operations
• CTOs who require integration of support center strategy
  with other IT departments
• Customer service and contact center professionals who are expanding their services to include help desk and/or technical support operations