Seventy-nine percent of organizations have knowledge bases that are accessible by their staff while, another thirty-eight percent make it available to their customers for self-help. However, most organizations struggle with various challenges, including quality concerns and buy-in from staff and management.
Knowledge-Centered Support (KCSSM) is a methodology and a set of processes and practices that, when implemented properly, successfully integrates knowledge management within other service management processes.
Get Certified in Knowledge-Centered Support Fundamentals
To ensure that everyone has a fundamental understanding of KCS, support organizations that are adopting KCS should encourage each staff member to obtain the Knowledge-Centered Support Fundamentals certification.
For a limited time, register for the Knowledge-Centered Support (KCS) Fundamentals certification exam and receive a free online KCS course with each purchase!
I already completed the course
If you have previously taken the KCSF course, register for the KCS Fundamentals certification exam at a special price of $50 and receive access to the online course and standards to help you prepare for the exam!
Knowledge-Centered Support Fundamentals certification exam: $50 Add To Cart
Use promo code KCSFalum
I have not taken the course
Add the KCS Fundamentals certification exam to your cart and enter promo code KCSF13 at checkout. The online course will be added to your account after the order has been processed.
Knowledge-Centered Support Fundamentals certification exam: $145 Add To Cart
Use promo code KCSF13
Learn more about the Knowlege-Centered Support Fundamentals course.
Download Free Knowledge Management Resources
Knowledge Management in Technical Support
This research report provides insight into the current practices in knowledge sharing and knowledge management in the technical support industry.
Investing in Knowledge-Centered Support (brochure)
Use this brochure to obtain a quick overview of the people and roles that benefit from KCS training and the KCS certifications offered by HDI.
Investing in Knowledge-Centered Support (white paper)
An investment in people is critical to the successful adoption and ongoing success of any KCS initiative. Use the information in this guide to help plan your investment in KCS.
See other Knowledge Management and KCS offerings from HDI
KCS is a service mark of the Consortium for Service Innovation