Knowledge Management Networking

Networking allows you to not only learn from the experiences of others but also share your knowledge with your peers.

HDI also provides its members with opportunities to meet with their peers throughout the year at annual events, public training events, HDI Forum meetings, and HDI local chapter meetings.

HDI Forums

Designed for senior-level support professionals who work in similar industries or share similar responsibilities, HDI Forums meet face to face several times per year to network, exchange ideas, discuss support center issues and challenges, and share benchmarking results with peers.

HDI Local Chapter Meetings

Stay connected with other industry professionals in your area during monthly chapter meetings.

KCS certification and training opportunities


KCS is a service mark of the Consortium for Service Innovation.