2017 HDI Service Management Award Winners

Each year, HDI awards the highest honors in the technical service and support profession. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support.

Congratulations to the 2017 HDI service management award recipients!


HDI Knowledge-Center Service Award: Ellie Mae

This award recognizes an organization that has successfully implemented or improved upon a Knowledge-Centered Service adoption.


HDI Service Improvement Award: First American

This prestigious award recognizes an organization that has successfully implemented or improved one or more service offerings. There is no limit to the scope of the award beyond service improvement, which could include improved internal process efficiencies or improvements in the service quality and the customer experience.


Special thanks to our award sponsor, Robert Half Technology!


For full descriptions of HDI’s industry awards, nomination criteria and deadlines, visit ThinkHDI.com/Awards .