Thank You for Taking the 2016 HDI Practices & Salary Surveys!

Our annual Practices & Salary Report is our flagship publication: a research-based industry report that provides crucial insight into the day-to-day operations and compensatory practices of technical support organizations around the world. As a thank-you for your participation in the 2016 support center and/or desktop support surveys, we're giving you a copy of the resulting report.

We’ve done the research for you. Use this data to help you benchmark performance, validate existing practices, and improve business operations.

2016 Technical Support Practices & Salary Report

Download Your Copy of the 2016 Report 

(12.3 MB)

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