#HDIchat Recap: Which Skills Are You Looking for When You Hire for the Support Center?


by Roy Atkinson
September 13, 2016

Last week’s #HDIchat was hosted by Ed Lee (@HDIvChapter), who led the discussion about desired skills when hiring for the support center. There’s an upside and a downside to “hire for attitude, train for skill,” according to one participant. How do you match the skills you’re looking for to the needs of your organization? Do certifications count? What about the location of your organization? Great questions and shared answers.

Read the recap to hear what participants had to say, and then keep the conversation going on HDIConnect!

Join us again this Friday, September 23, for our next #HDIchat (topic: Windows 10)!  



Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. Roy is a member of the HDI International Certification Standards Committee and a former facilitator of the HDI Desktop Support Advisory Board, as well as cohost of the very popular #custserv (customer service) chat on Twitter. Roy's a certified HDI Support Center Manager, and he studied advanced management strategy at Tulane University’s Freeman Graduate School of Business. Find him on Twitter @HDI_Analyst.


Tag(s): hdichat, supportworld, technical support, service desk, people, staffing, workforce enablement

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