Service and support is a challenging environment to work in, especially with tight budgets and the ever-increasing demand for information security. In last week's #HDIchat, we discussed your peers' current challenges, including security, morale, hiring, passwords, turnover, budgets, and more. Bonus: A book to add to your summer reading list!
Read the recap, and then keep the conversation going on HDIConnect!
Join us again this Friday, August 5, for our next #HDIchat (topic: cloud adoption)!
Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. Roy is a member of the HDI International Certification Standards Committee and a former facilitator of the HDI Desktop Support Advisory Board, as well as cohost of the very popular #custserv (customer service) chat on Twitter. Roy's a certified HDI Support Center Manager, and he studied advanced management strategy at Tulane University’s Freeman Graduate School of Business. Find him on Twitter @HDI_Analyst.