Pick the Top 25 Thought Leaders in Technical Support for 2016


by Megan Selva
December 5, 2016

There are many “Top 25” or “Top 50” lists of people who are having an impact on their industries. Many of those lists are rather random or are composed using an algorithm with no transparency.

We’d like to do something a little different and ask you who has made an impact on the industry from your point of view. Help us put together the list of HDI’s Top 25 Thought Leaders in Technical Support.

Help us identify the people who are shaping the future of technical support.

Take the survey!

Maybe it was a blog series you read that made you think about things differently. Maybe it was a presentation at HDI Conference & Expo or at FUSION that made you think about something a little differently, gave you someplace to start from, or gave you the guidance you needed to continue improving in your work. Maybe it was someone you met at an HDI Local Chapter meeting who helped you understand the direction you needed to move forward. Whoever it was, we know that someone had an impact on your thinking about your work and your profession this year.

We are fielding a very short survey through December 16, 2016, to ask you who should be included on our list. We very much appreciate your time and input in helping us list the people who are shaping the future of technical support.


Megan Selva is the content manager at HDI. In this role, she is responsible for managing the overall content strategy, overseeing the development of new products, and ensuring that HDI's content meets the needs of the technical service and support community. Megan has been with HDI since 2006. Prior to taking on this role, Megan was the senior editor responsible for SupportWorld, the Industry Insider newsletter, general content editing, and corporate editing; before that, she was the training courseware editor and a member services representative in the Customer Care Center. Megan received her MPS in publishing from The George Washington University and her MA in history from the University of Guelph in Ontario.


Tag(s): support center, desktop support, service management, metrics and measurements, technology, customer experience, workforce enablement

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