#HDIchat Recap: What Do Your Customers Really Care About?


by Roy Atkinson
January 23, 2017

Are you asking the right questions in customer surveys? Are there better ways to get in touch with what your customers really are looking for? Is there something really special about Penguin Awareness Day? What was it Nate Brown said about how to “guide the customer to the best resolution path?”

This week’s HDIchat was an “AHA! moment” for at least one attendee. Maybe it will be for you as well. Read the recap, and continue the conversation on HDIConnect!

Join us again this Friday, for our next #HDIchat!


Roy AtkinsonRoy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrated its fifth anniversary on December 9, 2014. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @HDI_Analyst and @RoyAtkinson.


Tag(s): customer experience, customer satisfaction, customer service, supportworld, customer-satisfaction-measurement

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