David Mainville, CEO and cofounder of Navvia, is a passionate advocate of service management and a frequent presenter, blogger, and well- known member of the ITSM community. With more than 35 years of experience, David has held progressively senior technical and management roles allowing him to connect the dots between the business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market, focusing on product development, marketing, and operations. Follow David on Twitter @Mainville and connect with him on LinkedIn.