Fancy Mills, has over 18 years of experience specializing in training, consulting, recruiting, and workforce management focused in the technical support and contact center industries. As a Certified Workforce Manager, she has assisted companies in developing staffing and workforce management best practices and standard operating procedures. As an HDI Faculty Member since 2006 she has certified thousands of support professionals, managers, directors, and corporate trainers around the world in virtual and classroom environments. In addition to training, she has developed and facilitated customized curriculum for Fortune 500 companies such as Dell Computer Corporation in the areas of presentation, communication, and time management skills. Fancy has also served as a session speaker for various industry conferences and events such as HDI and ATD.
While at HDI she’s served as a chair for International Certification Standard Committees, served on certification testing committees, as well as published articles for Support World Magazine. She is currently serving as Track Chair for the 2016 ITSMF/Fusion International Conference and as Program Advisor for the 2017 HDI Conference and Expo. She's currently pursuing her Masters in Human Resource Development with a specialization in Adult Education from Texas A&M University. While at Texas A&M University Fancy was selected as a speaker for the 2016 TEDx TAMU speaking on The XYZ Strategies for Succeeding in a Multi-Generational World. She is currently serving on the Texas A&M Graduate Advisory Board and the Steering Committee for The Academy for Future Faculty and was awarded the 2016 Senior Fellow for Outstanding Service
The Conceptual Age and Right-Brain Skills
To Peer Audit or Not to Peer Audit? There Is No Question!