Ian Aitchison



As product director for LANDesk's Service Desk product line, Ian Aitchison defines, communicates, and delivers on the vision and strategy of LANDesk's ITSM solution set, and he works with LANDesk customers around the world, helping them evolve and mature their user-oriented IT capabilities. With twenty years in the IT support and ITSM industry, he has held many roles, including support manager, consultant, technical director, and product director. Ian presents at many ITSM and IT management events—Gartner Symposium, Pink Conference, SDI, SITS, BrightTalk, and TFT12—and he blogs intermittently (but tweets more frequently) on the technology future of people, process, and IT service management. Follow him on Twitter @ianaitchison.