Jeff Toister is President of Toister Performance Solutions, Inc. Jeff Toister is a regular speaker at HDI events. He has authored three books, including the bestselling The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six continents have taken his video-based training courses on LinkedIn Learning (a.k.a. Lynda.com). Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 25 customer experience Influencers by Panviva. Feedspot has named his Inside Customer Service blog one of the Top 50 customer service blogs on the planet. Jeff holds a Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development.