I was born in Texas, grew up in New Mexico and moved to Arizona in 1995. After high school I joined the Navy and flew over 2000 hours in the duties of a flight engineer in a P-3 Orion attached to VP-26 out of Brunswick Maine. I am a Veteran of Desert Storm and have stepped foot in every country that borders the Mediterranean Sea except Libya as well as many other countries. I have over 22 years performing IT Support Services in the hospitality, production and financial services arenas. I have been with GM Financial Services (formerly AmeriCredit) since 1998, almost 19 years. I have performed helpdesk, MIS services and desktop support services. I currently lead a team of desktop support service technicians at the GMF Chandler Operations Center. Aside leading the local desktop team, this team is an IT everything catch-all from everything facilities related, to supporting all the segments of the 1400Sq Ft data center to telecom, LAN/WAN, Server and dialer support functions. I have had MSP certifications in WIN NT/95/2000/Networking/Server tracks, Novell CNA, HP and Dell self-support certifications. I have also earned the certification for the HDI Desktop Support Manager and well as earning the “Team Certified – Pinnacle of Excellence award” for having my support team 100% HDI certified.