Julie Mohr



Julie is a dynamic, transformational leader who brings integrity and passion to everything she does. Through her books, articles, and speaking, consulting, and teaching engagements, her purpose is to change the world through thought-provoking dialog and interaction on topics of leadership, business, customer experience management, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement. Julie is currently pursuing her PhD in management and organizational leadership in information systems and technology at the University of Phoenix; she received her MEd from the University of Phoenix, and her BS in computer science from The Ohio State University. She is an ITIL Expert, a Certified Help Desk Director, and a Certified Governance IT Professional.

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