Linda Vega-Toro is Manager of IT Support Services at Fish & Richardson, P.C. She received her Associates of Science in 1989 and has been active in the service industry for over fifteen years. Linda has been a member of HDI for three years and is a Certified Microsoft Office Specialist. During her tenure at Fish & Richardson, Linda has developed an in-house best practices training program responsible for training over 50 non-legal staff secretaries who were placed in all of the firm's practice areas. Linda currently supervises over 20 team members, and develops curriculum for software applications. Her recent projects include restructuring of the Desktop Support & Training Team and conducting customer service training throughout the firm.