Lucia Caron has over 17 years of experience in the IT industry focusing on operations analysis, due diligence and impact analysis assessments, managing rapid technical change, process design and implementation, the effective use of information technology and aligning IT solutions to corporate business needs. Ms. Caron is a results-driven leader in the IT industry, well-known for her effective and innovative management of technology teams and ability to improve technology operations.
Ms. Caron possesses a Master of Science degree in Information Systems and Technology and is currently pursuing a Doctorate degree in Management, Organizational Leadership, specializing in information systems and technology. Currently, Ms. Caron directs Customer Operations for Vovici, A Verint Company. Ms. Caron has previously provided oversight to IT support operations for Network Alliance, and directed all activities related to enterprise change management and led the Change Advisory Board for the U.S. Department of Interior. Previous to her role with DoI, Ms. Caron was a Principle with SRA International, where she facilitated the growth of the technical support organization from a local group to a national, highly-respected, support group; was a key member of the Configuration Control Board, and improved and standardized operations throughout the internal technology support organization.