LOGIN
Sign In
Forgot password?
Create a free account
SUBSCRIBE
JOIN HDI
CONNECT
Menu
Events
Conferences
Service Management World
SupportWorld Live
Webinars
Certification & Training
Course Calendar
Course Catalog
Download Training Catalog
HDI Certification
Certification Testing
HDI Team Certified Awards
Certified Instructor Program
Student & Instructor Resources
Instructor Resources
Student Resources
Learning Center Login
Contact Us
Consulting & Services
Consulting Services
HealthCheck
Service Management Consulting
Support Center Certification
Best Practices Assessment
Contact Us
Resources
SupportWorld
Support Center
Desktop Support
Service Management
Customer Experience
Workforce Enablement
Metrics
Technology
Infographics
Webinars
Community
Join HDIConnect
Local Chapters
Global Service and Support Awards
Who We Are
About Us
Strategic Advisory Board
Press Room
Contact Us
Advertise With Us
Advertisement
Profile
Paul Fordiani
Bio
This person has not yet entered a biography.
Recent articles
Standards-Based, Process-Driven Continual Service Improvement