Ryan Van Biljon is the director of technical services for Samanage, a leading provider of cloud-based IT service desk and asset management software. With an extensive background in service desk and technology, including prior experience running internal and external service desks at companies like Apple and Xerox as well as multiple account MSPs, Ryan has developed a vast understanding of the different sides in the ITSM space as well as their unique customer needs. Ryan enjoys providing his take on trends in the ITSM industry, specifically where the industry is moving with focus on enterprise service desk. Follow Ryan on Twitter at @ryanvafrican or @Samanage.