Bio
Joe Homan is an IT manager for the State of Nebraska, Health and Human Services. He has been with the State of Nebraska for eighteen years, having started out as a desktop support technician. Joe currently manages the customer service teams responsible for level 1 and 2 support and desktop support.
Joe has been a member of HDI for about ten years, four of those as a member of HDI Forums. He's a certified HDI Support Center Manager, and he's currently working on implementing chat-to-ticket, Knowledge-Centered Support, and an agency service catalog.