Search Activities

There are many ways for you to continue your professional development. If you particiapte in any HDI-offered activity, it will automatically  be added to your professional development transcript.  Below you'll find a complet list of pre-approved activites and ideas.  To narrow the range of ideas listed, use the category selector or enter text into the keywords field. Then click the search button.

Matching Ideas

Advanced Proactive Problem Management

HDI Education, 6 PDUs
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Develop strategies for implementing proactive and reactive problem management.

Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.

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Advancing Contact Center Quality Through Monitoring and Coaching

HDI Education, 13 PDUs
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Boost quality, drive performance improvement, and increase agent commitment.

Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.

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Attend an HDI webcast

HDI Education, 1 PDUs per hour
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HDI's content-rich, live webcasts, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership.

Documentation Requirements: We do not yet automatically add PDUs to your transcript for this activity. When submitting this activity, please provide the name and date of the webinar attended.

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Building Your ITIL Adoption Roadmap

HDI Education, 6 PDUs
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Learn how to make existing ITIL processes align with the needs of your business.

Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.

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Change Management

HDI Education, 6 PDUs
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Implement changes faster with less risk and at lower costs through effective change management.

Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.

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Coaching Skills for Knowledge-Centered Support

HDI Education, 13 PDUs
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Learn the skills and techniques that will make you an effective coach and improve your relationships.

Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.

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COBIT Priniciples for IT Governance

HDI Education, 6 PDUs
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Develop strategies to eliminate incidents before they occur.

Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.

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Configuration Management

HDI Education, 6 PDUs
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Discover the value of the CMDB and learn a practical approach to implementing configuration management.

Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.

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Financial Management Skills for the Technical Support Manager

HDI Education, 13 PDUs
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Improve your understanding of the business and financial aspects of your role as a technical manager.

Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.

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HDI Certified Instructor

HDI Education, 20 PDUs
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A three-day intensive course where you will learn how to effectively deliver HDI certification and training courses.

Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.

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