• HDI Customer Satisfaction Index Service
• HDI Support Center Maturity Assessment
• HDI Support Center Self-Evaluation

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HDI Support Center Services

Do you know where you stand with your customers? Would you like to know how well your IT service and support operations compare to industry standards? Do you need validation that your operations are indeed performing at or above industry standards? HDI offers services to promote overall support center excellence because we understand how challenging it can be to develop and maintain a world class support center.

HDI Customer Satisfaction Index

Measure your customer's satisfaction! This user-friendly, secure, web based service automatically surveys customers who have recently contacted your support center. You can benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole.

HDI Support Center Maturity Assessment

Based on the HDI Support Center Maturity Model and the HDI Support Center Certification Standard, this service offers an independent, third-party review of your support center operations, a comprehensive report of its maturity level, and recommendations for improvement. Recommendations consider your company’s environment, constraints, culture, goals, and objectives.

HDI Support Center Self-Evaluation

Learn how you might score during the HDI Support Center Certification Audit! This online tool enables you to evaluate your support center based on the HDI Support Center Standard. The HDI Support Center Self-Evaluation is free for HDI members with a gold membership or higher.

HDI Support Center Certification

HDI Support Center Certification is an award that recognizes a support center's commitment to excellence, efficiency, and service quality based on the HDI Support Center Standard. The Standard was developed by the HDI International Certification Standards Committee, which consists of more than 25 practitioners and experts from around the world. The certification program conforms to existing international quality standards such as the European Foundation for Quality Management (EFQM).