Support Center Assisted Evaluation

An HDI Support Center Assisted Evaluation enables you to accurately assess the maturity level of your support center under the professional guidance of an HDI expert. By leveraging the HDI Support Center Standard, you will gain an understanding of your support center's maturity based on established criteria, and you will complete a gap analysis that can be used to guide improvement measures. This service can be performed either remotely or on site.


  • Benchmark your maturity against a globally recognized industry standard.
  • Establish a current-state baseline to measure the impact of future changes.
  • Gain proof of performance to use in marketing your support center.
  • Obtain a third-party opinion to help overcome internal biases.


You will receive an evaluation report in PDF format, which will include the current-state findings and your support center’s maturity rating.

In addition to the evaluation report, you will also receive one year of access to the baseline maturity results via the HDI Support Center Online Evaluation tool.

Request more information, contact your account manager, or call 1.800.248.5667.