Ajilon Consulting partners with clients to achieve their unique business objectives through the use and implementation of technology. Our flexible delivery methods include both project-based solutions and IT staff supplementation in a range of disciplines, including application development & integration, infrastructure management, IT quality management, project management, testing & laboratory services, supplemental IT services and more. We operate Global Solutions Centers at strategic locations worldwide for a competitive approach to increased performance and competitive cost structures. With approximately 13,000 employees and 64 locations worldwide, Ajilon Consulting is a subsidiary of Adecco SA, the global leader in workforce solutions headquartered in Melville, New York.

We don't sell "technology." We solve your toughest problems with technology...Anton Systems, Inc. has been a leading provider of IT Service Desk solutions for over 12 years. Built around the ITIL Framework, ASI offers leading product suites from FrontRange Solutions for Service Management, Voice, Life Cycle Management and CRM software to provide the lowest cost of ownership with enterprise functionality.

Creating value & enabling growth for our clients. Auxis is a management consulting firm that creates value by enabling growth for its customers. We work with top management to develop and implement robust business models that generate superior business performance. Our core belief is that success is measured by the ability to deliver practical, measurable and sustainable financial results.

Axios Systems is a leading provider of Best Practice-based ITSM solutions. The company’s customer-centric approach combined with award-winning enterprise solutions ensure that customers worldwide align Service and Support organizations with their overall business goals. Axios Systems is headquartered in the UK, with offices across the Americas, Europe, Middle East and Asia-Pacific.

B Wyze is an innovative IT Service Management and Corporate Education solutions provider, servicing mid-to-large size business with industry leading staffing, training and consulting. Working directly with IT, HR and Corporate Education departments, we develop collaborative client solutions for enhancing the adoption, use and support of enterprise-wide technologies.

Bomgar Corporation specializes in remote support technology enabling the virtualization of the support staff. The Bomgar technology enables the Help Desk or Technical Support representative to request and take control of a user’s desktop for troubleshooting and resolution consistently through any firewall, anywhere in the world. The technology is delivered via hardware appliance, the Bomgar Box™, for enterprises of all sizes. Bomgar also offers a pre-packaged integration with BMC Remedy Service Desk tracking system and supports multiple languages such as French, German, Japanese and Spanish.

CA Service Management provides organizations with insight and agility to manage business demands, respond to change and communicate value in business terms. Instead of focusing on integrating just technology, CA helps deliver business value by unifying all processes and technology supporting services resulting in IT organizations that operate as an integral part of the business.

Cherwell Software, Inc. offers an Integrated Service Management Solution. It is a product built from the ground up using Microsoft's® .NET technology and the framework of ITIL best practices. We offer an all-inclusive and affordable pricing model featuring Incident, Problem, Configuration, Change, Release, SLA, Knowledge, Self-Service and more.

Cisco WebEx is the global leader in on-demand applications for collaborative business on the web. WebEx offers a full suite of Web collaboration applications for specific business processes including marketing, sales, training, and support. Companies of every size gain strategic advantage by using WebEx to replace high-cost/high-touch interactions with efficient Web-touch interactions.

Citrix Online provides secure, easy-to-use online solutions that enable people to work from anywhere with anyone. Citrix® GoToAssist® is a comprehensive remote-support solution that helps businesses increase revenue, reduce costs, improve customer satisfaction, and decrease problem resolution times. With GoToAssist, service professionals can provide an ideal customer experience by offering fast, easy and secure remote support.

Cordaware specializes in modern information and notification systems for companywide real-time information management. Cordaware bestinformed allows companies of any size to react to events and disruption at once. So, in case of incidents it is possible to send an instant live ticker to all concerned users, to inform them about known errors and the state of problems and incidents.

Digital Fuel is the leading provider of customer-facing Business Service Management (BSM) software solutions for SLA management, service catalog, and service financial management. The company’s ServiceFlow software manages billions in IT and other business services at companies around the world such as British Telecom, Capgemini, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, and many others.

EMC’s Infra, Smarts, and Voyence families of management solutions support and enhance IT Process Automation (ITPA) and ITIL best practices. EMC’s process automation solutions deliver end-to-end IT Service Management, visibility, and control by enabling and improving the Service Desk function, service-centric CMDB and CMS population and federation, as well as key processes related to workflow, incident, problem, event, change, configuration management and ensuring IT compliance.

FrontRange Solutions is a global Service Management solution provider. Used by 130,000 companies, FrontRange covers the service support spectrum with award-winning IT Service Management and CRM solutions. With the addition of VoIP, client lifecycle and infrastructure management, only FrontRange delivers the breadth of functionality to support the full service lifecycle.

Hornbill Systems delivers market leading Service Management solutions that enable organizations to automate business processes and provide first class customer service. Drawing on a decade of experience, Hornbill has packaged a number of applications designed for rapid deployment within any employee or customer service support environment.

IBM Service Management solutions can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk to deliver business value. IBM provides automated end-to-end service delivery using a unified architecture and fully integrated workflows that provide service desk, service catalog, asset (both IT and non-IT), change, configurations, and release management.

iET Solutions develops, markets, and supports award-winning software applications for the IT service management market. iET ITSM, iET CMDB Discovery, iET CMDB Intelligence, and iET Process Analyzer combine fast and efficient service desk performance with the comprehensive back office management capabilities needed to continuously improve and optimize the IT infrastructure. iET Solutions' Risk and Security Management allows users to assess vulnerabilities, ensure the security of IT assets, and adhere to compliance policies and standards.

ILX provides training & consultancy services in IT Service Management (ITIL®), Programme & Project Management (PRINCE2™, APM & MSP™). ILX has launched the most flexible route to convert from ITIL V2 to V3 Foundation. Our accredited e-learning product provides access to the entire V3 Foundation syllabus to ensure that you are fully prepared to implement the most significant upgrade in ITIL’s history. Please contact sales.us@ilxgroup.com for more information or visit www.ilxgroup.com.

Kinetic Data is one of the largest, most experienced third-party BMC® Remedy® software companies in the world. We're the only company exclusively focused on developing business services management and service delivery management software tools specifically for BMC Remedy. We offer the most extensive portfolio of third-party, "built on BMC Remedy" BSM applications available.

Linium is an HP Gold Partner focusing on legacy Peregrine and Mercury products including; ServiceCenter, AssetCenter, PPM, Universal CMDB & Business Availability Center. Expertise with mobile solutions for these applications and ITIL consulting set us apart. With a decade of experience, count on us for your IT Service Management projects.

The Marval Group North America (Stroma Inc.) will be showcasing their latest version of Europe’s favourite integrated IT Service Management Software – MSM. As Co-authors of ITIL & the world wide standard for IT Service Management; ISO 20000, Marval customers have an unprecedented track record in the industry, including winning 8 European ITIL Service Improvement Project of the year awards. Customers include:- OGC (The owners of ITIL); Taylor-Made adidas, Heineken International, Metro Vancouver, City of Ottawa, TAQA North, Dimension Data, European Central Bank, Elmer’s Products Inc., Nissan, Renault, Cambridge University, Ryder, Port of Rotterdam, Universal Weather and Aviation. To experience a truly integrated ITIL Service Management solution visit us on stand 20.

Monitor 24-7’s ITIL®-aligned, service management framework--IncidentMonitor™ allows you to consolidate all service management processes (ITIL®, non-ITIL® & SOX) into one tool at a fraction of the time and at a fraction of the cost of other solutions. Its unique framework does not require expensive customization or additional modules; and provides management with access to critical information at their fingertips. With IncidentMonitor companies can quickly manage the CMDB. The configurable, automated and integrated customer survey provides a true measure of the level of service delivered to your customers and information to effectively improve IT’s value to the business.

NetworkD Group, a Sparxent Company, are experts at IT process improvement solutions, service desk, systems life-cycle management, and endpoint security to enterprise organizations worldwide. NetworkD specializes in reducing operational costs, enhancing the customer experience and increasing efficiency of support staff.

Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for IT help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The company’s flagship products, Numara Track-It! and Numara FootPrints are represented at 50,000 customer sites worldwide.

Oblicore is the leading provider of Service Level Management software. Oblicore Guarantee™ is leveraged by global IT service providers and Global 1200 enterprises to automate the management and reporting of SLAs as a part of service provider contracts and outsourced services. Learn more about Oblicore solutions at www.oblicore.com.

The PMG Service Catalog Suite is the most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market. It is the only solution that combines Business Process Management (BPM), Enterprise Content Management (ECM), and e-Commerce capabilities to drive true end-to-end process and workflow automation for optimal service delivery.

PureShare, is a provider of software products that enable better business performance through proactive metrics management. PureShare products are being used by IT service management organizations, call centers and help desks to dramatically improve performance and to monitor trends, SLAs and OLAs in real-time. For more information please visit www.pureshare.com.

Service-now.com is the pioneer of On Demand IT Service Management. Combining ITIL v3 guidelines with Web 2.0 technology, we offer Software as a Service that is thoroughly modern in its delivery, price, and value. Approachable and attractive, integrated and complete, designed for the Global 2,000. You've never seen IT management done like this before...

TechTeam Global is a leading worldwide provider of IT Service Management solutions to Fortune 1000 corporations, multinational firms and government organizations. We provide multilingual help desk/service desk support, deskside support, remote infrastructure management, technical staffing and professional services.

With over 20 years of experience, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions, encompassing IT Service Management, Customer Service Solutions and Network and Systems Management. Touchpaper now has over 1,800 customers around the world. Its headquarters are located in the UK, with offices in the Americas, Europe and Asia Pacific. For further information, please visit our website at http://www.touchpaper.com or email intouch@touchpaper.com.

Westbury SMI Suite can have a positive impact on any of the five main conference tracks. Whether you are here for the Leadership track, IT Service Management Processes, Service Portfolio, Performance Measurements and Metrics or Workforce management. Come by the Westbury booth to see how getting “Metrics that Matter” can be an asset in any one of these initiatives.