Three inspiring keynotes will rejuvenate the audience
Five custom-tailored session tracks
Networking opportunities to meet and greet your peers
An intimate expo with tools built for your business


Sign up by August 15 to save $100!
HDI Members (silver and above) receive $100 discounts on conference registration and pre-conference workshops.
HDI Conference Alumni receive a $100 discount.
Buy 5 conference registrations, get the 6th free with our Team Discount!
Take your new knowledge home! Conference handouts, Power Points and PDFs will be available for download beginning October 15th!




Event Overview

Focus on the critical role of support in service management at HDI’s newest event.

Reserve three days in October to drill into the hottest topics affecting service management professionals. Intense, hands-on workshops facilitated by industry experts will provide you with in-depth information, templates, and tools. Network and share experiences with your peers as you learn how to enhance your service management operations. This exciting event will reenergize you. When you leave, you will have a toolbox full of knowledge that will help you focus on the critical role of support in service management.

Join us in Miami!

  • Three dynamic keynote presentations
  • Four pre-conference certification workshops: HDI Support Center Director; HDI Support Center Manager; ITIL® v3 Foundations; and Knowledge Management Foundations: KCSSM Principles
  • Five compelling and in-depth tracks: Leadership; IT Service Management Processes; Service Portfolio; Performance Measurements and Metrics ; and Workforce Management
  • Your choice of 30 intense half-day workshops
  • Networking and social activities with your peers
  • Access to more than 40 support vendors