175 Broadhollow Road , Melville NY 11357

Phone 866-GOAJILON | Fax 631-844-7022

Ajilon Consulting, a subsidiary of Adecco SA, partners with clients to achieve their business objectives through the use and implementation of technology. Our flexible delivery methods include project-based solutions and IT staff supplementation in a range of disciplines, including application development & integration, infrastructure management, IT quality management, project management, testing & laboratory services and supplemental IT services. We operate Global Solutions Centers worldwide for a competitive approach to increased performance and competitive cost structures.

2214 Rock Hill Road Suite 501, Herndon VA 20170

Phone 703-326-1357 | Fax 703-326-0429

Axios Systems empowers businesses in delivering Service Value aligned to business goals. With over 20 years of experience, it's the world leader in IT Service Management solutions. Axios delivers this through its award winning enterprise software, assyst, and renowned customer-centric consulting. Hundreds of customers across Europe, Middle East, Americas and Asia, working closely with Axios, have achieved IT Service Management success.

578 Highland Colony Parkway , Ridgeland MS 39157

Phone 601-519-0123 | Fax 601-510-9080

Bomgar is a solution for enterprise remote support, making support more responsive, efficient and secure with appliance-based solutions that integrate easily into enterprise environments. With Bomgar, customers ensure the quality of every support interaction, strengthen security, and achieve a rapid ROI. Since 2003, over 4,500 customers in all 50 states and 52 countries have chosen Bomgar as their enterprise remote support platform. Leading industry analysts recognize Bomgar as a technology innovator.

1200 Chomedey S-530 , Laval, Quebec H7V3Z3

Phone 450-978-1200 | Fax 450-978-6665

C2 Innovations allows national/international organisations and governmental agencies to exceed their expectations in Service desk solution by offering them customizable integrated solutions to reach a high quality level of services. C2 Enterprise, a suite of 7 modules of service desk application is ITIL compatible, accessible everywhere in real-time and easy to use. The ITIL processes, including change management, are optimized, all the information is centralized on the same platform, the risks decrease and the transparency increases as well as the performance. Innovate to serve better!

2291 Wood Oak Drive , Herndon VA 20171

Phone 703-708-3009 | Fax

CA (NASDAQ: CA), the world’s leading independent IT management software company, helps government customers worldwide optimize IT for better mission outcomes. CA’s Enterprise IT Management solutions for mainframe and distributed computing enable Lean IT—empowering agencies and government IT leaders to more effectively govern, manage and secure their operations. For more information, visit www.ca.com.

2002 Summit Boulevard Suite 700, Atlanta GA 30319

Phone 770-351-9600 | Fax 770-351-0036

CDC Global Services provides IT consulting servicesproject management, staff augmentation and onsite or remote help desk solutions. CDC Global Services embraces a customer-first approach being able to draw upon a wide range of expert resources to address each customer’s unique business needs. CDC Global Services customers benefit from streamlined vendor management and the ability to control project costs, while being able to access the right IT resources through a singular point of contact. Visit www.cdcglobalservices.com

12295 Oracle Boulevard Suite 200, Colorado Springs CO 80921

Phone 719-386-7000 | Fax 719-386-7001

Cherwell Software delivers enterprise power at a mid-market price to IT Service Management organizations, worldwide. Cherwell Service Management is a web-enabled product using Microsoft's® .NET technology and out-of-the-box - Pink Elephant® Verified ITIL® V3 best practices. Cherwell is available through a traditional licensing model (Cherwell On-Premise) or as a subscription service (Cherwell On-Demand), implementing SaaS 3.0. Either model supports a "browser-based" or "rich-client" user experience. We insure your satisfaction by offering a 60-day money-back guarantee.

9075 Bluffview Trace , Roswell GA 30076

Phone 866-560-4741 | Fax 770-993-9684

Consulting Services Consulting-Portal specializes in all aspects of IT Service and Enterprise Systems Management. This includes strategic planning, assessments, process design and implementation and ITSM/ESM tool selection. ITSM Education Consulting-Portal has a full suite of onsite and online ITSM training including: ITIL, CobiT and ISO 20000. ITSM Tools ITOptimizer is a process design tool, based on a powerful data model, that provides automatic generation of process documentation, includes a process maturity assessment tool and detailed ITSM process templates.

9250 Overlook Trail , Eden Prairie MN 55347-2929

Phone 952-239-5286 | Fax

Extensible LLC is the home of Enian™ Software, the most functional and flexible tool in its class. Targeting value-conscious, small to medium-sized IT organizations, Enian offers customization at the source-code level, performed by either Extensible LLC or your own development staff. Since its inception, it has been aligned with ITIL® V3, helping to manage the nuts and bolts of IT, including Incident, Problem, Change, Configuration, and Knowledge Management.

5675 Gibraltar Drive , Pleasanton CA 94588

Phone 800-776-7889 | Fax 925-398-1305

FrontRange Solutions is a global Service Management solution provider. Used by 130,000 companies, FrontRange covers the service support spectrum with award-winning IT Service Management and CRM solutions. With the addition of VoIP, client lifecycle and infrastructure management, only FrontRange delivers the breadth of functionality to support the full service lifecycle.

300 East John Carpenter Highway , Irving TX 75062

Phone 972-717-2300 | Fax 972-717-2331

Award winning Service Management software from Hornbill enables organizations to provide excellent customer service while benefiting from the economies of consolidation on a single platform. Supportworks’ service desk templates are designed for employee or customer support environment, including ITIL compatible IT Service Management, IT Helpdesk and Customer Service with the flexibility to build additional desks. Find out more at pedestal 225.

235 East Sixth Street Suite 400B, St. Paul MN 55101

Phone 651-695-8566 | Fax 651-695-8577

Kinetic Data is one of the largest, most experienced third-party BMC® Remedy® software companies in the world. We’re the only company exclusively focused on developing business services management and service delivery management software tools specifically for BMC Remedy. We offer the most extensive portfolio of third-party, “built on BMC Remedy” BSM applications available.

500 Unicorn Park Drive , Woburn MA 01801

Phone 781-638-9050 | Fax 781-933-2390

LogMeIn is a leading provider of on-demand, remote-connectivity and support solutions to small businesses, IT service providers and consumers. Businesses and IT service providers use LogMeIn's solutions to deliver remote end-user support and to access and manage computers and other Internet-enabled devices more effectively and efficiently. Consumers and mobile workers use our solutions to access computer resources remotely, thereby facilitating their mobility and increasing their productivity.

19 Legault Street , North Bay ON P1B8Z4

Phone 705-840-6000 | Fax 705-840-6001

The Marval Group North America (Stroma Inc.) has launched their .Net version of Europe’s favourite integrated IT Service Management Software. As Co-authors of ITIL & ISO 20000, Marval customers have an unprecedented track record in the industry, including winning 8 European “ITIL Service Improvement Project of the Year” awards. Visit booth 325 to experience a truly integrated ITIL Service Management solution.

P.O. Box 9683 , Treasure Island FL 33740

Phone 727-367-9400 | Fax 727-367-3200

LANDesk and Network America understand the critical nature of IT Systems Management. LANDesk delivers simplicity and automation for Enterprise IT with a complete range of management solutions that include Asset Lifecycle, Systems Lifecycle, Endpoint Security, IT Service and Power Control. As a certified Platinum LANDesk partner for 17 years, Network America utilizes industry knowledge, certified engineers and IT expertise to scope, plan and implement solutions that exceed customer expectations. Visit us: Booth 318 or www.ldms.com.

4849 Alpha Road Suite 200, Dallas TX 75244

Phone 469-385-1703 | Fax 469-385-1738

Everyday more than 17,000 companies in over 60 countries rely on www.NTRglobal.com to deliver the highest levels of security and reliability for on-demand remote support with NTRsupport™ and to automate and proactively manage their network systems administration tasks with NTRadmin™. Visit us at booth 127 to learn how we can assist you in making your service operations more productive, customizing and branding your support portal or integrating with your ticketing and CRM systems.

2202 N. Westshore Blvd. Suite 650, Tampa FL 33607

Phone 732-404-8920 | Fax 732-287-4929

With 55,000+ customer sites worldwide, Numara Software is a leader in delivering practical, flexible solutions that allow IT organizations to improve service to their end-users. Our integrated service management and asset management software platforms automate a wide variety of IT related processes delivering fast time-to-value and increased control. Visit www.numarasoftware.com.

4470 Chamblee Dunwoody Road Suite 380, Atlanta GA 30339

Phone 770-457-8787 | Fax 770-457-8788

The PMG Service Catalog Suite is the easiest-to-use ITILv3 Service Catalog/Portfolio Management solution on the market. It is the only product that includes all six ITILv3 processes, including Service Request Management/Fulfillment, Financial Management, and SLM capabilities. The Suite includes an Enterprise Content Management System, e-Commerce engine, and Business Process Management engine to drive true cost savings and service automation. The PMG Service Catalog Suite integrates with BMC Remedy, CA, HP, IBM, Numara, and more.

80 Aberdeen Street Suite 400, Ottawa ON K1S5R5

Phone 613-236-1644 | Fax 866-332-5811

PureShare develops software-based proactive management tools that eliminate the need for reports, manual spreadsheets and slide-ware. We provide executives, managers and staff with direct, anytime access to metrics that can be used on a daily basis. Through our No Reports – Just Answers approach, everyone in an organization can understand the business and its current status without manually assembling and analyzing information. Learn more at www.pureshare.com

6000 Broken Sound Parkway Suite 200, Boca Raton FL 33487

Phone 561-886-2400 | Fax

ScriptLogic Corporation, a wholly owned subsidiary of Quest Software (Nasdaq: QSFT), is a recognized leader in Microsoft Windows systems and security management. Empowering more than 26,000 customers worldwide with solutions to manage secure and support Microsoft-based networks, ScriptLogic’s award winning solution families reduce support calls, increase help desk efficiency, and improve support benefitting small to enterprise-size organizations in any industry.

4430 Stuart Andrew Boulevard , Charlotte NC 29217

Phone 704-525-5551 | Fax 704-525-4886

T-Metrics provides Call Center ACD products that use existing wiring, phones and switches to provide a quick and efficient method to obtain the agent who is most qualified to handle callers’ needs. Features include skills-based routing, Web-based reports, call recording, supervisor monitoring, remote agents and real-time changes by the organization’s personnel. The Company has worldwide experience with state and local governments, hospitals, universities, banks, small and large corporations and the U.S DoD.