Tracks (Please select your desired track):
PEOPLE MANAGEMENT TRACK
In any organization, it’s the people who ultimately make or break your success. Processes fall apart if not appropriately and consistently executed, so providing the right people with the authority, motivation and training they need to be successful is critical. And yet these skills are some of the trickiest to master, and provide the greatest angst. This track provides tips you can use immediately in the areas so many struggle with – from organizational structures for success to daily coaching and mentoring skills.
Workshop 101: Effective Negotiation Skills for Daily Life
Workshop 201: ITSM Organizational Structures and Leadership Requirements for Success
Workshop 301: The Blueprints for Building, Leading, and Sustaining a World-Class Team
Workshop 401: Coaching, Mentoring, and Performance Reviews for Improved Performance
Workshop 501: Mastering the Human Side of ITSM
Please select your session by clicking on the dropdown menu below:
101 - Effective Negotiation Skills for Daily Life
Monday, November 09, 2009 9:30 AM - 12:30 PM
Though you may not realize it, you negotiate in some form every day of your life. Whether you are positioning for increased head count, additional budget, process changes, new technology, or a restructuring of your organization, you are negotiating. Even when you manage conflict, you are negotiating. No matter what the situation, or who you need to influence (upper management, peers, team members, etc.) having strong negotiation skills increases your chances for success. In this powerful and highly interactive workshop you will learn when to negotiate, and how to follow a proven process for negotiating successfully. We’ll discuss the different types of negotiation, and which skills to use in each situation.
Key Takeaways
You will learn…
- The five stages of negotiation
- Ways to increase your confidence and overcome barriers in negotiating
- How to identify the drivers and define objectives for the negotiation
- What negotiation strategy to use for the situation you’re facing
- Best practices for achieving mutually acceptable solutions
- Tips on reading body language and adjusting your negotiations accordingly
- Methods for establishing and strengthening positions
- Insights for handling negotiation breakdowns
- Different closing options
You will leave this session with a powerful set of skills and best practices that will help you be more successful – professionally and personally – every day of your life.
Rae Ann Bruno
Business Solutions Training
President
Rae Ann Bruno is an ITIL-certified instructor with more than 15 years of management experience emphasizing process reengineering, employee development, and business alignment of IT services. Formerly the vice president of strategic relations for Previo, Rae Ann consulted with Previo customers on process re-engineering and best practices and trained support professionals on industry best practices. Additionally, Rae Ann has authored many industry articles and white papers. Prior to joining Previo, Rae Ann was the director of IT customer service for Siemens Energy & Automation (SE&A).