Tuesday, Apr 17, 2012
The rapid adoption of smartphones and other web-enabled mobile devices introduced a fresh set of challenges and opportunities for enterprises. Now the remarkable success of the iPad and a continuing flood of Android and Windows tablets and ultra-portable, powerful laptops into the workplace promises to once again transform the mobile web landscape and rewrite the rules for supporting a multidevice, always-connected workforce.
Many organizations are revamping their help desks to better service their employees and accommodate the shifting market reality. The changes are allowing these organizations to realize core operational advantages gleaned from ubiquitous connectivity.
This session will feature insights on how to empower your help desk to meet today’s multi-device realities, while highlighting the tools and tactics that are required to support mobile users.
You will learn:
- How the continuing growth of the multidevice culture is impacting the operations of help desks at organizations like yours;
- About new tools, techniques, and strategies for evolving your support infrastructure to meet these challenges; and
- How embracing this shift will enable IT as a driver of strategic growth initiatives tied to the mobility of your company’s workforce.
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About Our Speaker(s)
Lee Weiner
Vice President, Support Products
Lee Weiner is responsible for worldwide product development, management, and marketing of LogMeIn's support software line, including its award-winning help desk solution, LogMeIn Rescue. He has more than fifteen years of experience in high technology, including previous leadership roles at Netegrity, IMlogic, and Symantec Corporation. Lee received his BA from the University of Massachusetts.
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